Job Title:  NGP Quality Performance Manager

Job Number:  4822

Country: United Kingdom
Function: Next Generation Products
Level: Experienced Professional
Appointment Type: Permanent


We have an exciting opportunity for a Quality Performance Manager - Next Generation Products (NGP) to join our Quality team in Southampton.


The role offers the opportunity to work in one of the largest Supply Chain Hubs in Europe as part of a multinational, diverse team of experienced professionals. It provides exposure to a global environment, broad career opportunities, a competitive package, as well as training and development.

This role is part of the NGP (new generation products) Global Quality Performance team, reporting to the NGP Senior Quality Performance Manager, and being responsible to provide and deliver group wide Quality performance measurement, analysis based on results consolidated, and reporting to the business aiming to drive British American Tobacco to Quality Excellence. Working very closely with various functions and across several levels of the organization, providing results, analysis and opportunities for continuous improvement.


Principal Accountabilities


  • Receive, prepare, validate and aggregate quality data and KPIs from the regions, factories (including Suppliers) & end markets.
  • Provide accurate, relevant and timely product and quality information in support of decision making.
  • Capture the OTIF (on time in full) for reporting and escalate deviations from agreed reporting performance levels to the Global Quality Leadership Team and support in the Data quality and integrity trough implementing and coordinating corrective actions.
  • Administrate and maintain the Global Quality reporting tools & systems.
  • Develops Reports and makes improvement recommendations to meet needs of the Global Business.
  • Leading quality improvement forums with multi-functional teams (Packaging, Product, Factories, Ems, etc..) in order to deliver quality objectives.
  • Driving & coordinating the appropriate quality improvement initiatives within the regional organisation across Suppliers, Factories and EMs in order to improve Quality.
  • Review, challenge, validate and track the RCA and CAPAs that are identified during the analysis and compilation of the Quality Performance Updates with the geographies, factories (including Suppliers) and end markets for trends and opportunities identified from analysis to ensure continuous improvement.
  • Work directly with Quality Performance community leading discussions in the regions to continuously improve the quality reporting and performance management processes, templates and systems in alignment with the Global Quality Strategy.
  • Provide support to the Senior Quality Performance Manager in the delivery and development of the Global Quality Dashboard, objectives and strategy.
  • Lead the development, deployment and improvement of reporting tools and define user requirements from the global administrative perspective.
  • Ensure reports are available to global in line with the Business needs.
  • Compile & review performance update presentations for engagement within the Quality Team and key external stakeholders.
  • Support the Serious Quality incidents management and preparation of business updates of the performance ensuring consistency in the way of working.


Knowledge, Skills and Experience


  • Degree level in Mathematics or applied science with relevant Statistics qualification.
  • Experience of the medical device industry, electronic industry, tobacco industry and its processes. 
  • Basic understanding of consumer centric quality management principles.
  • Experience of establishing quality protocols and procedures.
  • Strong IT skills (Excel, Minitab or similar) and data analysis.
  • Knowledge and experience of SPC (statistical process control) and continual improvements tools.
  • Experience in working across multiple functions/projects is preferred.
  • Effective influencing, communication, presentation and interpersonal skills.
  • Ability to adapt fast and self-develop.



British American Tobacco is one of the world’s leading multinational companies, with brands sold in over 200 markets, made in 44 factories in 42 countries.

We are proud that we are consistently among the top 5 companies on the London Stock Exchange.

Our portfolio includes our world-famous Global Drive Brands – Dunhill, Kent, Lucky Strike, Pall Mall and Rothmans – along with many other leading international brands, such as Vogue, Peter Stuyvesant and State Express 555.

Alongside our traditional tobacco business, we are also developing products that offer consumers potentially less risky alternatives to regular cigarettes. Our Next Generation Products are already leading the way in the Industry of vapour and tobacco heating devices. We continue to develop a solid portfolio of consumer solutions which already include well known global brands like Vype, glo and Voke.

Contractual Legal Entity: BAT (Investments) Limited (GBIN)

Job Segment: Performance Management, Supply Chain Manager, Quality Manager, Manager, Human Resources, Quality, Operations, Management

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