Global Mobility Services Partner

BAT is evolving at pace - truly like no other organisation.

To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!

SENIORITY LEVEL: Junior Management Level

FUNCTION: HR – Rewards

LOCATION: Bandar Sunway, Selangor, Malaysia

WHAT YOU WILL BE ACCOUNTABLE FOR

• Acts as a single point of engagement for all relevant stakeholders (IA, PT, LM, HRBP, vendors, GBS HR GM Services team, GBS HR Employee Services) for the overall process and completion of international moves and escalates where required with the Global Mobility Services Managers. This involves coordination and support and having a detailed knowledge of the applicable global mobility framework and policies, tax and a deep understanding of the assignment package, as well as the simultaneous and interconnected processes of immigration, shipment of goods, temporary and permanent accommodation.
• Possesses knowledge of the Global Mobility policies (including Tax policy), a thorough understanding of assignment package elements and of HR and GM systems as well as of the global mobilities task level descriptions. This is intended to ensure Compliance with Global Mobility Framework/ Policy/ Task Level Descriptions/ Manuals/ Guidelines/ Legal Requirements.
• Provides consultative advice and manages relationships with the HR teams within the DRBU’s to which they are assigned. This involves regular calls with HRBPs to discuss case statuses and regular calls with vendors to discuss issues and agree action plan.
• Provide consultative advice and manage relationships with the assignee / permanent transfers, HR teams, vendors: Provides guidance to all stakeholders on global mobility processes and policies, addressing their questions and concerns related to process, assignment package, immigration, relocation, accommodation at local level (each Global Mobility Services Partner requires knowledge of all these areas on multiple countries).
• Supports the HR Teams in the initiation process and provides regular status updates regarding the international move.
• Instructs the GBS HR GM Services and Employee Services Team and clarifies any points required for the completion of the administrative process steps, including compensation and relocation package.
• Conducts a full briefing call on requirements with the Assignees and Permanent Transfers at grade 38 and below to ensure they fully understand their compensation package and the end-to-end move process. Remains a single point of engagement during the move and throughout the assignment.
• Coordinates the responsible vendors: Immigration, Tax, Shipping, House Search, Cultural Orientation, School search, Language lessons, Bank account etc. for ensuring the relocation process (end to end). Consolidates issues to enable vendor feedback to the COE.
• Supports case execution by ensuring that documentation is produced in line with process guidelines and procedures.
• Resolves complex queries which involve a detailed explanation of Global Mobility policy, processes or procedures, and interpretation of the policy on exceptional scenarios. Move Managers are required to understand how the Global Mobility policies may apply to new and individual circumstances and propose solutions when discussing these with the relevant stakeholders.
• Identifies opportunities to improve Global Mobility processes. Global Mobility Services Partner are involved in GM projects with the expectation that they can be self-sufficient, work independently and think creatively (i.e., with support but not step by step guidance from the Global Mobility Manager), e.g., process improvement projects, new system functionalities, training for HR teams in the end markets, etc.
• Generate reports on global mobility activities, costs, and compliance, as required to support decision-making.
• Responsible for adhering the documented processes and policies

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE

• Minimum 5 years in a global mobility role, preferably within a multinational corporation
• Proven experience of working in high pressure, fast-paced environment, working effectively across different time zones
• Experienced in managing stakeholders at different levels of the organization
• A subject matter expert on immigration, tax, relocation and end to end GM process.
• Able to manage own deliverables, ensure timely completion of activities and communicate progress regularly with stakeholders for feedback and input.
• Exceptional communication, interpersonal and influencing skills
• Strong analytical capabilities, attention to detail and accuracy with data management
• Strong problem-solving skills and excellent execution capabilities
• Ability to build and maintain effective working relationships with internal and external stakeholders
• Comfortable with ambiguity and uncertainty
• Insightful, proactive and collaborative
• Consultative mindset

                Education / Qualifications / Certifications Required

• University Degree
• Strong English language (written and oral)

Beneficial

• Experience using Equus platform.
• Experience in expatriate tax matters, including but not limited to tax equalization, concept of gross vs net pay, recognizing tax impact of scenarios.
• Ability to work in a highly dynamic and matrixed organization, navigating complexity to deliver seamlessly.

WE ARE BAT

At BAT we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at BAT.

• Global Top Employer with 53,000 BAT people across more than 180 markets
• Brands sold in over 200 markets, made in 44 factories in 42 countries
• Newly established Tech Hubs building world-class capabilities for innovation in 4 strategic locations
• Diversity leader in the Financial Times and International Women’s Day Best Practice winner
• Seal Award winner – one of 50 most sustainable companies

BELONGING, ACHIEVING, TOGETHER

Collaboration, diversity and teamwork underpin everything we do here at BAT. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. Come bring your difference!