IT Technical Lead - Salesforce

BAT is evolving at pace - truly like no other organisation.

To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!

SENIORITY LEVEL: Managerial

FUNCTION: IT

LOCATION: Monterrey

ROLE POSITIONING AND OBJECTIVES

This role is part of IT Function.

The role is responsible for ensuring our Salesforce applications (Force.com, Communities, B2B Commerce, Marketing Cloud, Service Cloud, etc.) are designed, developed, deployed and maintained effectively.

Reports to: Snr Design Authority

Reporting Level: Managerial

Geographic Scope: Global

WHAT YOU WILL BE ACCOUNTABLE FOR

• Working with partner teams on new changes, from initial interaction with markets during the requirements discovery phase through implementation, deployment of the completed changes and working with the Support team as part of maintenance.
• Performing impact assessments (both functional and technical aspects) and providing decisions during Change Advisory Board meetings for changes to be implemented.
• Making sure the solutions deployed are robust and future proof.
• Leading technical investigations with the Support team on critical Salesforce issues.
• Reviewing releases from Salesforce and evaluating the impact on the BAT Salesforce ecosystem.
• Maintaining and overseeing governance.
• Access and security management.

CAN THIS BE YOUR FUTURE ROLE?

• Are you an Expert in Sales Force?

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE

• Degree in Computer Science or equivalent experience
• Certified Salesforce Platform App Builder (Developer)
• Certified Salesforce Administrator
• Practical knowledge of Agile and DevOps
• 4+ years in Salesforce Technical Architect and Salesforce Platform Architect roles
• Salesforce Admin experience (permission sets, profile management etc.)
• Salesforce Commerce & Service Cloud experience
• Salesforce APIs, SOQL, Reports and Metadata
• Operating in a Large Enterprise with several Salesforce Orgs and Integration with other Applications
• Salesforce Security – Identity, Roles, Profiles and Sharing

BENEFICIAL

• Development in APEX classes, Visualforce, Lightning, Powershell, Java, SQL (Postgress), etc.
• Experience in Microsoft InTune or Android Enterprise
• Azure, Microservices and Power BI
• Consumer Goods Domain Experience
• Heroku
• ITIL v4

WE ARE BAT

At BAT we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at BAT.

• Global Top Employer with 53,000 BAT people across more than 180 markets
• Brands sold in over 200 markets, made in 44 factories in 42 countries
• Newly established Tech Hubs building world-class capabilities for innovation in 4 strategic locations
• Diversity leader in the Financial Times and International Women’s Day Best Practice winner
• Seal Award winner – one of 50 most sustainable companies

BELONGING, ACHIEVING, TOGETHER

Collaboration, diversity and teamwork underpin everything we do here at BAT. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. Come bring your difference!