Job Details

BAT is evolving at pace into a global multi-category business. We are on a mission to decrease the health impact of our industry.
To achieve our ambition, we are looking for colleagues who are ready to Be The Change. Come, join us on this journey!

BAT POLANDIS LOOKING FOR AN ENGAGEMENT CENTRE ORDER MANAGEMENT SPECIALIST WITH GERMAN

SENIORITY LEVEL: Non-management

LOCATION: Warsaw, Poland

TYPE OF CONTRACT: Permanent

BENEFITS

• Private Medical Subscription and Life Insurance
• Fitness, Wellness and Mental Health benefits
• Learning & Development programs
• Hybrid work

ROLE POSITIONING AND OBJECTIVES

Our new Engagement Centre is fully dedicated providing world class customer service to our consumers and distributors. We provide multi-channel support and have the best team of people ready to assist them.

Your role will be to assist our B2B customers within Order Management arena, to ensure the support is provided at every stage i.e. while registering the order, capturing details, managing data  and getting it delivered on time.

You would also help customers fix issues and ensure order and stock challenges are resolved in timely manner. You shall be expected to work independently with minimum supervision while collaborating with other members of your team.

Become a vital part of our Engagement Centre team at British American Tobacco and play a pivotal role in delivering exceptional experiences to our customers. Explore exciting opportunities to grow both personally and professionally.

We’re waiting for you to apply so you can discover how you can be part of a team that thrives on meaningful engagement and customer satisfaction.

Seize the opportunity to shape the future of customer interactions with BAT's Engagement Centre!

WHAT YOU WILL BE ACCOUNTABLE FOR

• Verify customer purchase orders (e.g., contact details, pricing, terms) & monitor order management process from order entry in SAP system to delivery. 
• Ensure order check and related stock prioritization to ensure all customer requirements are met. 
• Drive commercial conversations and negotiation with Customers.
• Act as the customer's representative by capturing input and contributing to continuous improvement and customer satisfaction.
• Immediately escalate/report to the line manager any breach in existing controls and highlight any possible risks caused by lack of control.

EXPERIENCE, SKILLS, KNOWLEDGE

• Proficiency in German and an advanced level in English
• Responsiveness to Customer needs and willingness to solve their problems.
• Familiarity with multichannel/ omnichannel (Email, Voice, Chats, E-Commerce) operating model
• Good knowledge of general Order management /B2B processes (from commercial agreement to receipt of order).
  

What we offer you?
•    We offer a market leading annual performance bonus (subject to eligibility)
•    Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives
•    Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement – it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.
•    You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills
•    We prioritise continuous improvement within a transformative environment, preparing for ongoing changes

WHY JOIN BAT?
We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.

Collaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.

We see the career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (e.g. time out caring for family, parental leave, national service, sabbatical and/or starting an own venture).

Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here.

If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential.