Quality Improvement Manager

BAT is evolving at pace into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World. 
To achieve our ambition, we are looking for colleagues who are ready to join us on this journey! Tomorrow can’t wait, let’s shape it together!

BAT UKIS LOOKING FOR A QUALITY IMPROVEMENT MANAGER

JOB TYPE: Permanent

FUNCTION:Operations - Quality

SALARY RANGE:Competitive salary package + excellent benefits + market leading bonus

LOCATION:Southampton, United Kingdom

Role summary

What are the key objectives and expectations from this role?

The Quality Improvement Manager is responsible for leading quality performance continuous improvement initiatives, establishing, handling and improving the quality management system. Support the compliance with Quality and regulatory requirements by closely collaborating with SzIC, Operations, Manufacturing, Suppliers, etc., across all levels of the organization to leverage and implement guidelines. This includes improvement programs, policies, procedures, audits, training and management systems to drive improved Quality across the Category and DRBUs.

Support actively and proactively the Consumer & Supply Quality Manager in developing and championing the implementation of a Quality strategy for the Category based on Global Quality strategy and enable the End-to-End Category Quality with value driven continuous improvement programs and initiatives toward improvement on consumer satisfaction, quality consistency and cost of quality.

What is the direct impact of this role on the team or organization?

Accountabilities

• Representative of the category quality function to lead an End-to-End approach assuring quality of all product categories are commercialized according to specification and consumer requirements.
• Facilitate and support any end market critical issues with responsibility for supervising effective quality management in factories and end markets.
• Lead the delivery of activities related to Quality category management and end to end performance.
• Supervise key performance quality indicators, drive continuous improvements, and provide awareness of the business on improvement opportunities and design and manufacturing countermeasures.
• Ensure capability building across our manufacturing sites and DRBUs to enable effective and efficient quality processes setup for all product categories.
• Handle loss analysis on quality processes and materials/product performance and drive quality improvement initiatives within the Category operations to improve product performance and address processes related losses and cost of Quality by investigating root-causes. Implement preventive and corrective actions where appropriate.
• Implement standard procedures, processes and CBA for identified process related losses or material/product performance losses driving towards the Category improvement.
• Support the Quality improvement programme on the Category focus areas by defining priorities and deployment plan and driving towards the Category improvement.
• Lead Category quality improvement forums with multi-functional teams (Packaging, Product, Factories, EMs) to deliver quality improvements and provide the appropriate level of Quality training and education.
• Collaborate with Manufacturing and Quality sub-disciplines such as innovations, performance, and compliance for the effective delivery of Quality strategic objectives and targets by initiating and leading activities supporting the business ambitions within the New Categories network. Lead the deployment of Quality processes, systems, applications and tools that enable the organization to ensure our products are fit for purpose.
• Lead end to end consumer quality performance with a focus on customers and consumers experience through performance evaluation and identification of continuous improvement opportunities and ensure implementation of RCA/CAPA for top losses by providing follow up, visibility and effectiveness to LTs and Senior Stakeholders.
• Supervise Quality reporting for analysis, monitor and report progress against agreed targets and proactively develop improvement programmes and initiatives to enable the effective and sustainable delivery against targets.
• Lead and coordinate the new products hyper-care process and key partners management for a prompt resolution, address improvement opportunities and consolidate lesson learned into the innovation and quality management process.
• Manage and cooperate with Quality and Manufacturing teams to enable a smooth transition and handover into manufacturing and DRBUs for new products and launches post hyper-care and countermeasures implementation.
• Provide Quality guidance and support to Above Market Quality and Quality DRBU teams related to Quality incidents and appropriate corrective and preventive actions in collaboration with Operations.
• Identify value driven opportunities through analysis and insights and creative innovative ways to improve the product quality and consumer satisfaction through continuous improvement and effective use of consumer feedback mechanisms (i.e., consumer/costumer complaints/comments, PSI cases, Quality Consumer experience, Consumer and customer feedback, social listening, etc.) and industry benchmarking that triggers competitive advantages.

Experience, skills, knowledge

ESSENTIAL

Experience Required

• Operations and Quality experience at manufacturing and above market teams.
• Significant product and manufacturing experience with strong Manufacturing Quality knowledge.
• Experience in quality management and supporting innovation and performance continuous improvement.
• Extensive knowledge of PSI management.
• Significant experience working in a FMCG company, preferably in highly regulated environment (e.g. pharmaceutical, healthcare, or personal care).
• Good understanding of consumer-centric quality management principles, design of new processes, standards management, and supply chain models.
• Excellent project management, planning, and operational implementation skills.
• Good experience of contributing to continuous improvement practices with the ability to manage sophisticated issues, work independently and manage detail as validated by experience.

Technical / Functional / Leadership Skills Required

• Strong influencing, communication, presentation, and interpersonal skills across diverse cultures, locations, and time zones.
• Value driven with ability to adapt fast and self-develop within high energy and dynamic fast-paced work environment.
• Good knowledge of statistical/data analysis of quality data and reporting.
• Excellent communication, influencing, and interpersonal skills.
• Demonstrable ability to work across functions, locations, and projects effectively.
• Leadership skills with the capacity to influence cross-functional Senior Partners
• Strong communicator capable of conveying complex requirements across the business in simple way.

Education / Qualifications / Certifications Required

• Degree or equivalent experience in Applied Science, Industrial, Food Technology, or Engineering management fields.

BELONGING, ACHIEVING, TOGETHER
Collaboration, diversity and teamwork underpin everything we do here at BAT. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. Come bring your difference!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

What we offer you?

• We offer a market leading annual performance bonus (subject to eligibility)
• Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives.
• Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement – it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.
• You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills.
• We prioritise continuous improvement within a transformative environment, preparing for ongoing changes.

WHY JOIN BAT?
We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.

At BAT, we champion collaboration, inclusion, and partnership as the bedrock of our values. We wish to foster an environment where every individual can thrive, irrespective of factors such as gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, as well as diverse perspectives and thinking styles. We recognise that our strength lies in embracing talent from all walks of life, empowering us to develop our culture of inclusivity and better achieve our business objectives.

We view career breaks not as obstacles but as opportunities and encourage everyone, without hesitation, to apply. Through our Global Returners program, we provide support to professionals seeking to re-enter the workforce after an extended absence, be it for family care, parental leave, national service, sabbatical, or starting their own venture.
Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here.

We take pride in being a Disability Confident Employer. If you need any reasonable adjustments or accommodations to be made during the recruitment process to support you performing at your best, please inform the recruitment partner who will be in touch should your profile be selected for the role you applied for. We are wholeheartedly committed to optimising your prospects of success by making suitable arrangements so that you may showcase your full potential.