Lead Manager HR - People & Culture

Reynolds American is evolving into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World.

To achieve our ambition, we are looking for colleagues who are ready to join us on this journey. Tomorrow can’t wait, let’s shape it together!

The Lead Manager, People & Culture plays a pivotal leadership role in shaping employee experiences that foster belonging, high performance, and strategic alignment. This position oversees employee listening strategies, employee-led networks, corporate onboarding, and key "moments that matter" across the employee lifecycle, driving initiatives that enhance organizational culture and employee engagement.

Your key responsibilities will include:

• Lead the development and execution of a comprehensive employee experience strategy; align and coordinate campaigns, events and touchpoints that reinforce a positive, engaging employee experience (e.g., recognition activities, culture weeks, leader communications) that align to the People strategy and organizational goals

• Provide direction and serve as key liaison for Employee-led Business Impact Networks and communities of practice; co-create charters, annual plans, and impact metrics tied to culture, business outcomes, and engagement goals.
• Map the employee journey to identify and design signature experiences for critical moments (e.g., onboarding, promotions, role changes, and offboarding); integrate experiences with HR systems, talent processes, and communications for consistency and scalability.
• Develop and coordinate HR and People & Culture communications and enablement material (emails, slide content, talking points, toolkits, FAQs) that are clear, on‑brand and easy for leaders to deploy.
• Innovate programs based on emerging trends, employee feedback, and benchmarking against industry best practices.
• Establish and maintain basic metrics and dashboards related to culture health, belonging, engagement, and experience; identify patterns and insights from data and feedback and raise recommendations for improvements.
• Build strong working relationships with HRBPs, COE partners, and business leaders to ensure alignment and smooth implementation of People & Culture initiatives.

• Model Reynolds’ values and leadership expectations in daily interactions, serving as a visible champion of the desired culture.

What are we looking for? 

• 3+ years of progressive HR, employee engagement, internal communications, organizational development or related experience.
• Experience leading or coordinating engagement, culture, or employee experience initiatives in a large-scale environment.
• Demonstrated experience managing projects or workstreams, including timelines, stakeholders and communications.
•  High level of discretion, professionalism and sound judgment when handling sensitive topics.
• Demonstrated passion for employee experience, culture and inclusion, with the ability to connect initiatives to business outcomes

• Relationship Mastery/People Skills: Excellent verbal and written communication skills. Proven ability to collaborate with stakeholders and subject-matter-experts in the design and facilitation of learning program needs. Able to build and maintain strong relationships and gain trust and cooperation at all levels within the organization.

WE ARE REYNOLDS AMERICAN—A member of the BRITISH AMERICAN TOBACCO GROUP

At Reynolds American, we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at REYNOLDS AMERICAN.

BELONGING, ACHIEVING, TOGETHER

Collaboration and teamwork underpin everything we do here at Reynolds American. We know that collaborating with colleagues is what makes us stronger and best prepared to meet our business goals.

SALARY AND BENEFITS OVERVIEW

Benefit Information

The following is a general summary of the competitive compensation and benefit plans we offer:

• 401(k) plan that offers opportunity to save on pre- and post-tax basis up to 50 percent of eligible compensation.
  • Company matches 100 percent of employee pre-tax/Roth (401k) contributions up to six percent
  • Company contributes an additional three percent to 401(k) whether employee participates or not
• Comprehensive health- and welfare-benefits package (including medical, dental, vision, and prescription drugs)
• Health Savings Account start-up contribution for employees who elect the high deductible health plan
• Flexible spending accounts for both Health Care and Dependent Care allowing employee to use pre-tax dollars to pay for qualified expenses during the calendar year
• Employee assistance program offering 8 free counselling sessions, per issue, each calendar year for employees and their dependents
• Company paid life insurance of 1x annual base pay ($50,000 minimum)
• Company paid accidental death or dismemberment insurance of 2x annual base pay ($50,000 minimum)
• Voluntary insurances offered at group rates: employee and dependent life insurance, AD&D insurance, critical illness, accident coverage, disability buy-up, and auto & home insurance
• Tuition reimbursement and student loan support
• Dependent Scholarship Programs
• Free confidential personal financial counselling service
• On-site health centers and 24/7 fitness centers at certain company locations
• A charitable giving matching grants program that enables employees to direct and double their donations to qualifying charitable organizations of their choice
• Health-care concierge service
• Volunteer service opportunities
• Extensive training opportunities
• Company vehicle for eligible employees
• Mobile phone allowance for eligible employees
• Paid Leave:
  • Sick and Personal Time (exempt employees may be excused with pay for brief absences; non-exempt employees receive up to 6 days)
  • Vacation (levels Below Senior Director receive 15 days (pro-rated during first year of service); Senior Director and Officers receive 25 days (pro-rated during first year of service)).
  • Holidays (Nine company recognized and two annual personal holidays to be used at the employee’s discretion)
  • Paid Parental Leave + temporary reduced work schedule opportunity
  • Funeral Leave
  • Short-Term Disability Leave
  • Long-Term Disability Leave
  • Jury Duty Leave
  • Military Leave
  • Released Time for Children’s Education
  • Community Outreach Leave
  • Other paid leave benefits, as required by state or local law

• Your journey with us is not limited by boundaries; it is propelled by your aspirations. Join us at Reynolds American and become a part of an environment that thrives on internal advancement, where your career progression is not just a statement – it is a reality, we are eager to build together. Seize the opportunity and own your development; your next chapter starts here.
• You will have access to online learning platforms and personalized growth programs to nurture your leadership skills.
• We prioritize continuous improvement within a transformative environment, preparing for ongoing changes.

Our organization offers a level of challenge, responsibility, and creativity for motivated employees who want to grow their careers. We are also committed to valuing different perspectives, experiences, and talents to improve the company's potential for optimally achieving its business objectives!

Reynolds American Inc. and its affiliated companies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. Only applicants requiring reasonable accommodation for any part of the application and hiring process should contact us directly via email atwppgeneral@RJRT.com.

California Privacy Notice