Facilities Executive

KEY ACCOUNTABILITIES

Operations & Service Delivery

• Manage day-to-day facility operations including buildings and site services
• Ensure all facilities are maintained in a safe, functional, and compliant condition.
• Coordinate planned and reactive maintenance activities to minimize disruptions.
• Monitor service levels for outsourced services (cleaning, security, pest control, landscaping, etc.)
• Ensure timely resolution of facility-related issues raised by site users.
• Daily tracking and address complaints from users
• Daily Gemba walks to identify areas of focus
• Weekly facilities report, highlighting key KPIs and areas of focus for subsequent week

Leadership

• Drive accountability across contractors through structured performance management
• Apply data-driven decision-making to optimize facilities cost and reliability
• Demonstrate zero-tolerance approach to safety and compliance breaches
• Set an example of personal excellence by consistently demonstrating behaviours aligned to our BAT values and HPO principles by supporting teamwork and proactively seeking opportunities to develop self and others.
• Consistently demand discipline of self and others to raise standards and deliver stretch results.
• Actively participate in Gap analysis and troubleshooting by using IWS problem solving and improvement tools.

Contractor & Vendor Management

• Manage third-party service providers and ensure adherence to SLAs and contracts as per contracts and procurement management policies and procedures
• Perform supplier performance evaluations and reviews as per contract/SLAs and drive corrective actions where required
• Support procurement in vendor selection, contract negotiations, and renewals.
• Ensure contractor compliance with safety, legal, and site requirements.
• Ensure timely issuance of Purchase orders, services requests and GRNs
• Track vendor/supplier payments and ensure no overdue invoices
• Training contractors on work procedures and continual improvement tools

Health, Safety & Compliance

• Ensure all facilities operations comply with EHS standards and statutory regulations.
• Conduct regular safety inspections, audits, and risk assessments for facilities.
• Drive compliance with fire safety, building codes, and occupational health requirements.
• Support incident investigations related to facilities and implement corrective actions.
• Support company events set up (operations, marketing, high profile visits etc)

Financial & Cost Management

• Monitor and control facilities-related OPEX within approved budgets.
• Identify and implement cost-saving initiatives without compromising service quality.
• Track consumables and spares consumption trends and support efficiency improvement initiatives.
• Support CAPEX planning and execution for facilities upgrades and improvements.

Asset & Infrastructure Management

• Maintain an updated asset register for facilities and ensure lifecycle management.
• Ensure preventive maintenance programs are in place and adhered to.
• Support infrastructure upgrades, refurbishments, and minor projects.
• Drive continuous improvement of facilities reliability and performance.

Relationship Management

• Act as the key point of contact for all facilities-related matters within the site.
• Collaborate with internal departments to ensure facilities support operational needs.
• Communicate service performance, issues, and improvement actions to stakeholders.
• Maintain a good relationship with external stakeholders (local authorities and contractors) to ensure seamless service delivery and continuity.

Continuous Improvement & Governance

• Drive implementation of best practices in facilities management.
• Support development and enforcement of SOPs, policies, and controls.
• Monitor KPIs and report on facilities performance metrics.
• Contribute to digitalization and efficiency initiatives in facilities management.
• Periodic review of SOPs to ensure the right control environment is maintained.

EXPERIENCE, SKILLS, KNOWLEDGE

• Facilities uptime / availability
• SLA adherence for contractor services
• Maintenance completion rates (planned vs reactive)
• EHS compliance (audit scores, incident rates)
• Budget adherence (OPEX)
• Customer complaints & Stakeholder satisfaction
• Zero overdue invoices/Service requests
• Zero split/retrospective POs

• Strong operational and problem-solving skills as per IWS methodology
• Vendor and contract management
• Financial and cost control awareness
• Planning and organizational skills
• Continuous improvement mindset

• Effective stakeholder engagement and collaboration across functions
• Strong communication skills, with the ability to influence at all levels
• Strong ownership and accountability
• Proactive and solution-oriented
• High integrity and compliance-driven
• Ability to work in a fast-paced operational environment

• STEM related degree e.g. Engineering, Facilities Management or Spatial Planning
• Knowledge of Integrated Work Systems (IWS) way of working
• Experience in facilities or operations management
• Experience managing contractors and service providers
• Strong understanding of EHS and regulatory requirements
• Strong interpersonal, communication, and influencing skills