BAT is evolving at pace into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World.
To achieve our ambition, we are looking for colleagues who are ready to join us on this journey! Tomorrow can’t wait, let’s shape it together!
Purpose
To ensure efficient, safe, and cost-effective day-to-day management of site facilities and support services, including office cleaning and associated services, catering, contractor management, and compliance. The role is responsible for maintaining high standards of service delivery while ensuring operational continuity, safety, and regulatory compliance.
Dimensions
Reports to | Engineering & Site Services Manager |
Number of direct reports | None |
Core relationships | Internal - All departments (Operations, Commercial, Legal, CORA, Finance)
External - Local authorities
- Service providers (3PLs)
- Contractor workforce
|
Budget Responsibility | Facilities operating budget |
Assets | Building infrastructure, soft & hard services |
Geographic scope | Kenya |
Travel required | No |
Operations & Service Delivery
- Manage day-to-day facility operations including buildings and site services
- Ensure all facilities are maintained in a safe, functional, and compliant condition.
- Coordinate planned and reactive maintenance activities to minimize disruptions.
- Monitor service levels for outsourced services (cleaning, security, pest control, landscaping, etc.)
- Ensure timely resolution of facility-related issues raised by site users.
- Daily tracking and address complaints from users
- Daily Gemba walks to identify areas of focus
- Weekly facilities report, highlighting key KPIs and areas of focus for subsequent week
Leadership
- Drive accountability across contractors through structured performance management
- Apply data-driven decision-making to optimize facilities cost and reliability
- Demonstrate zero-tolerance approach to safety and compliance breaches
- Set an example of personal excellence by consistently demonstrating behaviours aligned to our BAT values and HPO principles by supporting teamwork and proactively seeking opportunities to develop self and others.
- Consistently demand discipline of self and others to raise standards and deliver stretch results.
- Actively participate in Gap analysis and troubleshooting by using IWS problem solving and improvement tools.
Contractor & Vendor Management
- Manage third-party service providers and ensure adherence to SLAs and contracts as per contracts and procurement management policies and procedures
- Perform supplier performance evaluations and reviews as per contract/SLAs and drive corrective actions where required
- Support procurement in vendor selection, contract negotiations, and renewals.
- Ensure contractor compliance with safety, legal, and site requirements.
- Ensure timely issuance of Purchase orders, services requests and GRNs
- Track vendor/supplier payments and ensure no overdue invoices
- Training contractors on work procedures and continual improvement tools
Health, Safety & Compliance
- Ensure all facilities operations comply with EHS standards and statutory regulations.
- Conduct regular safety inspections, audits, and risk assessments for facilities.
- Drive compliance with fire safety, building codes, and occupational health requirements.
- Support incident investigations related to facilities and implement corrective actions.
- Support company events set up (operations, marketing, high profile visits etc)
Financial & Cost Management
- Monitor and control facilities-related OPEX within approved budgets.
- Identify and implement cost-saving initiatives without compromising service quality.
- Track consumables and spares consumption trends and support efficiency improvement initiatives.
- Support CAPEX planning and execution for facilities upgrades and improvements.
Asset & Infrastructure Management
- Maintain an updated asset register for facilities and ensure lifecycle management.
- Ensure preventive maintenance programs are in place and adhered to.
- Support infrastructure upgrades, refurbishments, and minor projects.
- Drive continuous improvement of facilities reliability and performance.
Relationship Management
- Act as the key point of contact for all facilities-related matters within the site.
- Collaborate with internal departments to ensure facilities support operational needs.
- Communicate service performance, issues, and improvement actions to stakeholders.
- Maintain a good relationship with external stakeholders (local authorities and contractors) to ensure seamless service delivery and continuity.
Continuous Improvement & Governance
- Drive implementation of best practices in facilities management.
- Support development and enforcement of SOPs, policies, and controls.
- Monitor KPIs and report on facilities performance metrics.
- Contribute to digitalization and efficiency initiatives in facilities management.
- Periodic review of SOPs to ensure the right control environment is maintained.
EXPERIENCE, SKILLS, KNOWLEDGE
ESSENTIAL
Key Success Factors
- Facilities uptime / availability
- SLA adherence for contractor services
- Maintenance completion rates (planned vs reactive)
- EHS compliance (audit scores, incident rates)
- Budget adherence (OPEX)
- Customer complaints & Stakeholder satisfaction
- Zero overdue invoices/Service requests
- Zero split/retrospective POs
Functional Skills & Competencies
- Strong operational and problem-solving skills as per IWS methodology
- Vendor and contract management
- Financial and cost control awareness
- Planning and organizational skills
- Continuous improvement mindset
Leadership Expectations
- Effective stakeholder engagement and collaboration across functions
- Strong communication skills, with the ability to influence at all levels
- Strong ownership and accountability
- Proactive and solution-oriented
- High integrity and compliance-driven
- Ability to work in a fast-paced operational environment
Education/Experience/Qualifications Requirements.
- STEM related degree e.g. Engineering, Facilities Management or Spatial Planning
- Knowledge of Integrated Work Systems (IWS) way of working
- Experience in facilities or operations management
- Experience managing contractors and service providers
- Strong understanding of EHS and regulatory requirements
- Strong interpersonal, communication, and influencing skills
What we offer you?
- We offer a market leading annual performance bonus (subject to eligibility)
- Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives
- Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement – it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.
- You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills
- We prioritise continuous improvement within a transformative environment, preparing for ongoing changes
- Benefits:
- Meal Voucher/ Canteen as per location
- Private Pension
- Life & Health Insurance
- Yearly bonus based on the ABS
- Family support policy
- Office perks
- Flexible policy as per agreed Second Level agreement.
WHY JOIN BAT?
We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.
Collaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.
We see the career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (e.g. time out caring for family, parental leave, national service, sabbatical and/or starting an own venture).
Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here.
If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential.
