Job Details

BAT is evolving at pace into a global multi-category business. We are on a mission to decrease the health impact of our industry.
To achieve our ambition, we are looking for colleagues who are ready to Be The Change. Come, join us on this journey!

The Consumer Commerce IDT Business Analyst is responsible for managing and optimizing the D2C Ecommerce solutions available in an organization.
This role is essential for ensuring the stability, cohesion and ease of maintenance of global Ecommerce systems, in order to ensure their maximum efficiency and productivity across business units and geographies.

Accountable for stability, efficiency & silent running through management & monitoring of IDT Ecommerce platforms and integration endpoints by underpinning contracts (SLA); driving towards a world class IDT user experience and compliance.

Your key responsibilities will include:

• Platform Management:
  Develop, document, and maintain platform guidelines, principles, and practices aligned with industry standards and organizational policies.
  Ensure platform governance, compliance, and proper functioning in collaboration with Architecture, Cyber Security, Legal, and Service Teams.
  Introduce and facilitate DevSecOps practices and support solution reviews to ensure alignment to standards and cross-team harmonies.
• Partner Engagement:
  Collaborate globally using agile methods (e.g., Scrum) to define use cases, prioritize demands, and address technology debt.
  Act as the first escalation point for end market engagement and assist partners in using the platform to achieve business objectives.
• Backlog Management:
  Serve as a proxy Product Owner, maintaining and prioritizing the platform backlog while ensuring effective capacity utilization.
• Roadmap and Execution:
  Co-create and oversee the platform roadmap, ensuring technical solutions align with business needs, compliance, security, and architecture standards.
• Project Delivery and Continuous Improvement:
  Facilitate project delivery, ensuring development activities meet quality and validation standards for timely completion.
  Identify and implement strategies for enhancing platform capabilities and optimizing platform management.

What are we looking for?

• Minimum 5 years of  demonstrable experience as a Business Analyst in digital or marketing technology environments.
• Experience with Ecommerce systems (e.g., Adobe Commerce, Shopify).
• Familiarity with DevSecOps practices, Agile methodologies (especially Scrum), and backlog management tools (e.g., Azure DevOps, Jira/Confluence, ServiceNow proficiency is a big plus).
• Proficiency in capacity planning, cost management, and maintaining complex digital platforms.
• Demonstrated work in Agile methodology and Ecommerce systems, with knowledge of industry standard methodologies and compliance.
• Experience managing high-complexity platforms and solution integrations, particularly in D2C contexts.
• Familiarity with data management processes and tools (e.g., SQL) is a plus.
• Strong analytical and problem-solving skills to address platform issues and identify improvement opportunities.

What we offer you?
•    We offer a market leading annual performance bonus (subject to eligibility)
•    Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives
•    Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement – it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.
•    You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills
•    We prioritise continuous improvement within a transformative environment, preparing for ongoing changes

WHY JOIN BAT?
We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.

Collaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.

We see the career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (e.g. time out caring for family, parental leave, national service, sabbatical and/or starting an own venture).

Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here.

If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential.