Process Improvement Manager - Order to Cash

BAT is evolving at pace into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World.
To achieve our ambition, we are looking for colleagues who are ready to join us on this journey! Tomorrow can’t wait, let’s shape it together!

The Process Improvement Manager for Order to Cash Areas within the Business Optimisation Centre applies extensive process expertise. They create efficient process and system solutions. They support transformation initiatives between BAT and BPO 3rd party.

Your key responsibilities will include:

1. Business and Operational

• In collaboration with relevant IDT representatives, GBS teams and other relevant teams, facilitates the process (re)design and supports the implementation of related system changes / new tools.
• Ensure that the process aspects of any system template changes are well composed and successfully governed, while delivering the targeted business benefits.
• Drives effective project management of all relevant initiatives’ portfolio, supervising implementation, progress against the plan and ensure action plans are in place to mitigate identified risks.
• Navigate through the system to assess the system changes or process/controls issues implication on OTC Finance processes and roles compose, with data driven decision making.

2. Transformation

• Coordinates processes continuous improvement initiatives [local/global] and the efficient develop/re-design of the template for the allocated process area, but also cross-functionally/cross-sub-functionally, ensuring that they meet the business objectives [including standardization, automation, controls, and data harmonization aspects] and support the appropriate blend of automated and manual process solutions.
• Leveraging Process / Data Analytics, builds and articulates arguments that provide compelling mentorship on how proposed change will bring value to the business moving forward.

3. Relationship

• Drives productive decision-making conversations.
• Communicates effectively via all channels.

What are we looking for? 

• Minimum 3 years of confirmed experience in functional areas such as Order to Cash, Tax, or Data, within a multinational environment, with a strong focus on process improvement and optimization.
• Validated experience operating within matrix organizations, with exposure to cross-functional and international projects.
• Consistent track record to lead project assignments and deliver results, including the application of continuous improvement methodologies, frameworks, and tools.
• Shown understanding of IT systems and related technologies, hands-on experience is considered an advantage.
• Ability to develop, communicate, and implement clear and actionable plans.
• Strong ability to identify business opportunities combined with a focus on achieving goals.  
• Approach committed to finding effective solutions with creative and analytical thinking.
• Effective organisational change capabilities, with the ability to support and drive transformation initiatives.
• Bachelor’s degree or equivalent experience.

What we offer you?

• We offer a market leading annual performance bonus (subject to eligibility)
• Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives
• Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement – it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.
• You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills
• We prioritise continuous improvement within a transformative environment, preparing for ongoing changes

WHY JOIN BAT?
We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.

Collaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.

We see the career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (e.g. time out caring for family, parental leave, national service, sabbatical and/or starting an own venture).

Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here.

If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential.