IT Configuration Management Governance Manager

BAT is evolving at pace into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World.
To achieve our ambition, we are looking for colleagues who are ready to join us on this journey! Tomorrow can’t wait, let’s shape it together!

Your key responsibilities will include:

Asset Management/CMDB Strategy & Governance

• Maintain and evolve the BAT Asset Management/CMDB strategy aligned with ITIL and business objectives.
• Maintain and evolve and enforce governance policies to ensure data integrity and compliance.

Configuration Item (CI) Lifecycle Management

• Maintain CI identification standards and naming conventions.
• Oversee CI lifecycle processes including creation, updates, retirement, and deletion.

Data Integrity & Quality Assurance

• Lead regular audits and reconciliation activities to maintain data accuracy.
• Implement automated validation and reconciliation processes.
• Data Certification governance and follow-up to ensure periodic updates to manually maintained data attributes

Relationship Mapping & Dependency Management

• Ensure accurate CI relationships are maintained to reflect infrastructure and service dependencies.
• Services to be modelled inline with BAT’s adoption of the ServiceNow Common Service Data Model (CSDM)
• E2E Business Service Maps (BSMs) to be maintained by linking Services to their supporting infrastructure
• Ensure BSMs are updated in line with changes in the IT landscape.
• Ensure new IT Services get their BSM created at launch

Integration & Interoperability

• Ensure data integrations (Discovery and inter-system integrations) are functioning and performing as expected.
• Ensure seamless data flow across BAT platforms.
• Ensure precedence rules are maintained and evolved as required.

Reporting & Metrics

• Maintain and evolve dashboards and KPIs to monitor CMDB & CSDM health and performance.
• Provide actionable insights to stakeholders through regular reporting.
• Where corrective actions are identified, ensure the appropriate remedial work is undertaken by the appropriate teams.

Stakeholder Engagement & Training

• Act as the primary contact for CMDB & CSDM -related queries.
• Deliver training and guidance to IT and business users on CMDB & CSDM best practices.

Continuous Improvement

• Identify and drive initiatives to enhance CMDB usability and data quality.
• Stay current with ServiceNow platform updates and industry trends.

What are we looking for?

• 3–5 years of relevant experience in ServiceNow CMDB administration, configuration management, or IT asset data governance.
• Strong understanding of ITIL processes and data governance principles.
• Proven experience with ServiceNow Discovery, Service Mapping, and integration tools.
• Excellent analytical, communication, and stakeholder management skills.
• Ability to lead cross-functional initiatives and drive data quality improvements.

What we offer you?
•    We offer a market leading annual performance bonus (subject to eligibility)
•    Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives
•    Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement – it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.
•    You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills
•    We prioritise continuous improvement within a transformative environment, preparing for ongoing changes

WHY JOIN BAT?
We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.

Collaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.

We see the career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (e.g. time out caring for family, parental leave, national service, sabbatical and/or starting an own venture).

Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here.

If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential.