Virtual Sales Account Associate - Contract

BAT is evolving at pace into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World.
To achieve our ambition, we are looking for colleagues who are ready to join us on this journey! Tomorrow can’t wait, let’s shape it together!

ROLE SUMMARY

As the Virtual Sales Account Associate, your primary objective is to play a pivotal role in shaping the success of our recently inaugurated Engagement Centre. As a Sales Account Associate your responsibility will includes assisting our customer through multi-channel interactions pertaining to BAT Products/Campaign/trade activities. Your responsibilities include effective sales strategies, managing marketing activities, and territory plans to ensure a robust customer engagement that translates into successful sales outcomes.

Your key responsibilities will include:

• Implement multi-channel interactions.
• Manage cycle activities and local area marketing effectively.
• Complete designated company and brand tasks within agreed timeframes.
• Ensure compliance with state legislation, brand image, distribution, merchandising, and pricing strategy.
• Provide guidance on retail pricing and discounting communication.
• Deploy Plan-O-Gram when required.
• Ensure contract compliance governance and correction.
• Align with company strategies like patch sales, optimize stock levels, and implement brand and trade strategies at the store level.
• Manage promotions effectively.
• Contribute to state volume, share, and profit targets using relevant resources and return on investment principles.
• Resolve customer concerns.
• Stay updated with system information, changes, and updates.
• Maintain awareness relevance at the store level.
• Develop and maintain commercial relationships with external collaborators.
• Foster effective working relationships with internal collaborators.
• Own the maintenance and communication of accurate trade information (pricing, outlet universe, product distribution).
• Support any new process required by the client officially included in our range of services.

What are we looking for?

Experience Required

• Minimum 1 year of multi-channel contact center experience
• Inbound and outbound customer service experience.
• FMCG sales experience with a good understanding of trade marketing strategy.
• Prioritizing customer needs with a focus on digital progress.
• Issue resolution expertise.
• Experience in contact center telephony, Salesforce, SAP & CRM preferred.
• Ability to manage script-led interactions.
• Excellent communication skills to build relationships and provide guidance to retail partners.

Technical / Functional / Leadership Skills Required

• Advanced English proficiency with a neutral accent
• Advanced Microsoft Office skills
• Financial and commercial acumen
• Analytical capability
• Account/patch management
• Sales planning

Education / Qualifications / Certifications Required

• A bachelor’s degree in a business field

What we offer you?
•    We offer a market leading annual performance bonus (subject to eligibility)
•    Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives
•    Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement – it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.
•    You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills
•    We prioritise continuous improvement within a transformative environment, preparing for ongoing changes

WHY JOIN BAT?
We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.

Collaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.

We see the career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (e.g. time out caring for family, parental leave, national service, sabbatical and/or starting an own venture).

Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here.

If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential.