Operations Delivery Manager-Wellbeing and Stimulation (TWSC) Fixed-Term

BAT is evolving at pace into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World.
To achieve our ambition, we are looking for colleagues who are ready to join us on this journey! Tomorrow can’t wait, let’s shape it together!

The Operations Delivery Manager is a critical enabling role within the TWSC Wellbeing & Stimulation business, supporting Procurement, Quality, and New Product Introduction (NPI) activities to ensure plans are delivered effectively, compliantly, and on time.

This role is suited to an experienced operations professional who can operate with a high degree of autonomy, structure ambiguity, and drive delivery across multiple workstreams. The role holder independently handles workload, builds and maintains delivery plans, coordinates cross‑functional partners, and ensures agreed operational and governance processes are followed within defined decision‑making frameworks.

The focus of the role is on structured execution: translating plans into delivery, tracking progress, following up actions, and ensuring governance requirements are met—without creating conflicts of interest across Quality, Procurement, and Operations.

Your key responsibilities will include:

Quality System Support (Administration, Coordination & Oversight)

• Provide comprehensive QMS administration and documentation control, ensuring all Quality records, training materials, and controlled documents are current, accessible, and managed in alignment with defined processes.
• Coordinate and supervise key Quality processes and actions, including training programme management, CAPAs, deviations, change controls, batch release readiness, complaint data collation, and audit evidence preparation—driving timely closure, review, and escalation as required.
• Maintain Quality logs, trackers, metrics, and reporting, enabling effective oversight, performance monitoring, and continuous improvement across Quality operations.

Procurement & Supplier Governance Support

• Support execution of low- to medium-complexity procurement activities, including preparing RFQs/RFPs, collecting supplier responses, and performing comparative analyses.
• Conduct cost benchmarking and maintain supplier cost, contract, performance, and risk-related data to enable informed commercial decision-making and ensure adherence to onboarding and governance processes.
• Coordinate effectively between Procurement, Quality, and suppliers to supervise supplier performance, facilitate reviews, drive timely issue resolution, and follow up on required actions.

NPI / Project Delivery Support

• Develop, maintain, and actively manage integrated project plans in alignment with the TWSC PLM process, coordinating internal and external partners to deliver agreed breakthroughs, tracking progress, risks, issues, and dependencies with proactive escalation, and ensuring effective meeting facilitation, documentation, and completion of all required governance steps at each PLM stage

Cross‑Functional Operations Support

• Provide operational support to other TWSC Operations teams as require; act as a central coordination point across Procurement, Quality, Operations, and external partners, as well as support continuous improvement of ways of working, templates, trackers, and reporting

What are we looking for?

• Experience in operations, programme, or delivery support role at a comparable level of responsibility
• Demonstrated project management and cross functional coordination experience
• Strong organisational skills with the ability to manage multiple workstreams in parallel
• Experience working with internal and external partners in a regulated or structured environment
• Proven track record to work independently, handling time and priorities with minimal direction
• Strong delivery focus, with the ability to translate plans into structured execution and follow through
• Ability to operate effectively across multiple functions and senior partners without formal authority
• High attention to detail while maintaining a broader operational and delivery perspective, as well as strong written and verbal communication skills

Beneficial

• Exposure to NPI / PLM processes
• Experience supporting Quality Management Systems or regulated environments
• Experience working with external suppliers on cost, performance, and compliance topics
• Familiarity with FMCG, food, dietary supplements, or similar regulated industries

What we offer you?

• We offer a market leading annual performance bonus (subject to eligibility)
• Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives
• Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement – it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.
• You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills
• We prioritise continuous improvement within a transformative environment, preparing for ongoing changes

WHY JOIN BAT?
We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.

Collaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.

We see the career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (e.g. time out caring for family, parental leave, national service, sabbatical and/or starting an own venture).

Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here.

If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential.