Expression Of Interest - Quality Assurance Manager

BAT is evolving at pace into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World.
To achieve our ambition, we are looking for colleagues who are ready to join us on this journey! Tomorrow can’t wait, let’s shape it together!

Your key responsibilities will include:

What are we looking for?

• Manage day-to-day quality performance and engagement with Tier 1 suppliers, ensuring an effective and flexible supply base that supports continuous supply and meets BAT quality standards.
• Monitor production processes end-to-end, ensuring correct materials, processes, and specifications are followed across manufacturing and shipment stages.
• Act as an active local customer partner to respond quickly to supplier quality issues, concerns, and production disruptions.
• Conduct quality data analysis and drive BAU performance improvements, including First Pass Yield, Final Pass Yield, and other key quality metrics.
• Lead root cause analysis (RCA) for quality issues and consumer complaints, ensuring effective corrective actions, preventive actions, and SOP updates are implemented.
• Collaborate with Process Engineering teams to assess process capability, improve output, reduce cost of quality (COQ), and support Lean Six Sigma / VSM initiatives.
• Manage PPAP processes and ensure data-driven approval of production readiness before sign-off.
• Where necessary, travel to suppliers (including 2nd and 3rd tier) to resolve critical issues and support supplier development and quality improvement initiatives.

Essential experience, Skills and Knowledge 

• Bachelor’s degree in Engineering, Operations Management, or Science is preferred, but candidates from other disciplines are welcome provided they have strong English communication and report writing skills. Experience in FMCG, consumer goods, or electronics industry will be an added advantage.
• Minimum 5 years’ experience in Operations-based Quality Management within FMCG supply chain or similar manufacturing environment.
• Strong understanding of quality management systems, quality processes, and end-to-end supply chain quality control.
• Experience working within structured weekly and monthly control cycles, including performance tracking and reporting.
• Hands-on experience in New Product Introduction (NPI), including process approval, APQP, and production readiness activities.
• Strong technical knowledge of PPAP, FMEA, RCA (8D), Lean Six Sigma, 5S, VSM, and other continuous improvement tools.
• Strong communication, stakeholder management, and influencing skills with the ability to engage and drive alignment across suppliers and internal teams.
• Proven ability to analyse processes and data to drive quality improvements, cost of quality reduction, and operational efficiency.

What we offer you?

• We offer a market leading annual performance bonus (subject to eligibility)
• Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives
• Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement – it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.
• You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills
• We prioritise continuous improvement within a transformative environment, preparing for ongoing changes

WHY JOIN BAT?
We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.

Collaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.

We see the career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (e.g. time out caring for family, parental leave, national service, sabbatical and/or starting an own venture).

Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here.

If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential.