Sr. Director Enterprise Change Management

Reynolds American is evolving into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World.

To achieve our ambition, we are looking for colleagues who are ready to join us on this journey. Tomorrow can’t wait, let’s shape it together!

The Senior Director – Enterprise Change Management will play a pivotal role in the successful execution of our transformation agenda. This role leads and manages enterprise-wide change initiatives to enable sustainable business transformation and the achievement of long-term strategic priorities.

The role partners closely with senior leadership, project teams, and stakeholders across Reynolds’ functions to drive engagement, communication, and adoption of new ways of working, accountabilities, processes, and systems. The focus is on embedding change that builds future-ready capabilities, strengthens organizational effectiveness, and delivers lasting business impact.

Your key responsibilities will include:

Change Strategy Development

• Develop and implement a comprehensive change management strategy aligned to the transformation agenda.
• Design end-to-end change architecture that connects strategy to behaviour, ensuring transformation is adopted and sustained.
• Identify potential risks, resistance points, and adoption barriers; develop targeted mitigation and engagement strategies.

Stakeholder Engagement

• Engage senior leadership and key stakeholders to ensure alignment, ownership, and advocacy for transformation initiatives.
• Facilitate workshops, leadership forums, and engagement sessions to communicate the vision, priorities, and business outcomes of those initiatives.

Communication

• Partner with Communications teams to design and execute a strategic change communication plan aligned to transformation priorities.
• Shape clear, compelling, and consistent messaging across channels to inform, engage, and mobilize employees.
• Maintain transparent, frequent communication to reinforce progress, build trust, and sustain momentum.
• Strengthen stakeholder confidence and drive enterprise-wide alignment and collaboration.

Training and Capability Development

• Define and oversee capability-building strategies to equip employees with the skills required for future ways of working.
• Partner with HR and Learning & Development to ensure learning solutions are aligned to transformation priorities and business needs

Change Implementation

• Lead the execution of transformation initiatives across the organization, ensuring alignment across teams and delivery against defined outcomes.
• Monitor progress, risks, and adoption metrics; provide regular, insight-driven updates to senior leadership.

Support and Coaching

• Provide coaching and guidance to leaders, managers, and teams to effectively lead and navigate change.
• Address challenges and barriers to adoption, ensuring sustained engagement throughout the transformation journey.

Measurement and Evaluation

• Define and track success metrics and KPIs to measure adoption, effectiveness, and business impact of change initiatives.
• Conduct ongoing assessments to identify improvement opportunities and strengthen future transformation efforts.

Best Practice Skills and Tasks

Leadership

• Lead through change by articulating a clear vision, inspiring ownership, and fostering accountability.
• Model leadership behaviours aligned to our company values, including enterprise thinking, adaptability, and continuous improvement.

Structured Change Management Approach

• Apply a structured, scalable change management methodology to ensure consistency, rigor, and measurable outcomes.

Dedicated Change Management Capability

• Enable and deploy focused change resources and capabilities to drive successful transformation at scale.

Support for People Managers

• Equip and support people managers to lead their teams effectively through change, reinforcing accountability for adoption and engagement.

What are we looking for?

•  Bachelor’s degree in Business Administration, Human Resources, Organizational Development, or related field
• Proven experience leading change management in large-scale, enterprise transformation programs
• Strong expertise in change management principles, methodologies, and tools
• Excellent communication, stakeholder management, and leadership skills
• Ability to operate effectively across diverse teams and complex stakeholder environments
• Strong analytical and problem-solving capability
• Change management certification (e.g., Prosci, ACMP) preferred

WE ARE REYNOLDS AMERICAN—A member of the BRITISH AMERICAN TOBACCO GROUP

At Reynolds American, we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at REYNOLDS AMERICAN.

BELONGING, ACHIEVING, TOGETHER

Collaboration and teamwork underpin everything we do here at Reynolds American. We know that collaborating with colleagues is what makes us stronger and best prepared to meet our business goals.

SALARY AND BENEFITS OVERVIEW

Benefit Information

The following is a general summary of the competitive compensation and benefit plans we offer:

• 401(k) plan that offers opportunity to save on pre- and post-tax basis up to 50 percent of eligible compensation.
  • Company matches 100 percent of employee pre-tax/Roth (401k) contributions up to six percent
  • Company contributes an additional three percent to 401(k) whether employee participates or not
• Comprehensive health- and welfare-benefits package (including medical, dental, vision, and prescription drugs)
• Health Savings Account start-up contribution for employees who elect the high deductible health plan
• Flexible spending accounts for both Health Care and Dependent Care allowing employee to use pre-tax dollars to pay for qualified expenses during the calendar year
• Employee assistance program offering 8 free counselling sessions, per issue, each calendar year for employees and their dependents
• Company paid life insurance of 1x annual base pay ($50,000 minimum)
• Company paid accidental death or dismemberment insurance of 2x annual base pay ($50,000 minimum)
• Voluntary insurances offered at group rates: employee and dependent life insurance, AD&D insurance, critical illness, accident coverage, disability buy-up, and auto & home insurance
• Tuition reimbursement and student loan support
• Dependent Scholarship Programs
• Free confidential personal financial counselling service
• On-site health centers and 24/7 fitness centers at certain company locations
• A charitable giving matching grants program that enables employees to direct and double their donations to qualifying charitable organizations of their choice
• Health-care concierge service
• Volunteer service opportunities
• Extensive training opportunities
• Company vehicle for eligible employees
• Mobile phone allowance for eligible employees
• Paid Leave:
  • Sick and Personal Time (exempt employees may be excused with pay for brief absences; non-exempt employees receive up to 6 days)
  • Vacation (levels Below Senior Director receive 15 days (pro-rated during first year of service); Senior Director and Officers receive 25 days (pro-rated during first year of service)).
  • Holidays (Nine company recognized and two annual personal holidays to be used at the employee’s discretion)
  • Paid Parental Leave + temporary reduced work schedule opportunity
  • Funeral Leave
  • Short-Term Disability Leave
  • Long-Term Disability Leave
  • Jury Duty Leave
  • Military Leave
  • Released Time for Children’s Education
  • Community Outreach Leave
  • Other paid leave benefits, as required by state or local law

• Your journey with us is not limited by boundaries; it is propelled by your aspirations. Join us at Reynolds American and become a part of an environment that thrives on internal advancement, where your career progression is not just a statement – it is a reality, we are eager to build together. Seize the opportunity and own your development; your next chapter starts here.
• You will have access to online learning platforms and personalized growth programs to nurture your leadership skills.
• We prioritize continuous improvement within a transformative environment, preparing for ongoing changes.

Our organization offers a level of challenge, responsibility, and creativity for motivated employees who want to grow their careers. We are also committed to valuing different perspectives, experiences, and talents to improve the company's potential for optimally achieving its business objectives!

Reynolds American Inc. and its affiliated companies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. Only applicants requiring reasonable accommodation for any part of the application and hiring process should contact us directly via email atwppgeneral@RJRT.com

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