Operations Skills Development Manager

BAT is evolving at pace into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World.

To achieve our ambition, we are looking for colleagues who are ready to join us on this journey! Tomorrow can’t wait, let’s shape it together!

Your key responsibilities will include:

• Coordinate and drive factory capability-building and training programs, ensuring employees develop the skills and competencies required to support business and operational objectives.
• Maintain training matrices, certification records, competency databases, and qualification tracking systems to ensure compliance and workforce readiness.
• Support the deployment of the IWS Education & Training Pillar and promote a strong Learn-Do-Teach culture across the factory.
• Develop and execute communication plans and engagement campaigns that support IWS, Safety, Quality, Productivity, and Continuous Improvement initiatives.
• Create and manage high-impact communication materials including presentations, newsletters, posters, digital content, visual boards, videos, and leadership communications.
• Coordinate onboarding, induction, retraining, and capability development activities to accelerate employee competence and performance.
• Plan and deliver employee engagement initiatives, recognition programs, and factory events that strengthen culture, collaboration, and operational excellence.
• Manage factory communication channels and calendars, ensuring timely and consistent communication of key operational updates, achievements, and leadership messages.
• Monitor training, engagement, and communication performance metrics, providing insights and recommendations to improve effectiveness and employee participation.
• Support audit readiness and governance requirements by maintaining accurate training documentation, evidence repositories, and compliance records.

What are we looking for?

• Bachelor’s degree in Industrial Engineering, Education, or a related field.
• 2-5 years of experience in Communications, Learning & Development, Capability Building, Manufacturing Excellence or a related function.
• Strong communication and presentation skills, with the ability to simplify complex information into engaging messages and learning materials.
• Proven experience in training coordination, employee engagement, internal communications, or change management initiatives.
• Strong stakeholder management and influencing skills, with the ability to work effectively across multiple functions and levels.
• Experience developing communication content such as presentations, newsletters, campaigns, digital content, and leadership communication materials.
• Strong planning, organization, and project coordination skills, with the ability to manage multiple priorities and deadlines.
• Proficiency in Microsoft Office applications (Excel, PowerPoint, Teams, SharePoint) and digital communication platforms.
• Knowledge of IWS, Lean Manufacturing, Continuous Improvement, or Operational Excellence principles is an advantage.

What we offer you?

• The opportunity to lead training and skills development programs that help employees grow and succeed.
• A chance to build a strong learning culture through capability-building and continuous improvement initiatives.
• Collaboration with Operations, Quality, Safety, and factory leadership teams to drive business success.
• The ability to create engaging employee communication and recognition programs that strengthen workplace culture.
• Exposure to manufacturing excellence and transformation projects that support both business performance and professional growth.

WHY JOIN BAT? 

• We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions. 
• Collaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals. 
• We see the career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (e.g. time out caring for family, parental leave, national service, sabbatical and/or starting an own venture). 
• Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here. 
• If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential.