Operations Master Data Team Lead

BAT is evolving at pace into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World.
To achieve our ambition, we are looking for colleagues who are ready to join us on this journey! Tomorrow can’t wait, let’s shape it together!

This role is part of the Group’s Operations Data Management (ODM) team, to coordinate the global Material Master Data processes and activities effectively and efficiently, ensuring the integrity and accuracy of all Material Master Data used in supply chain operations, factories and end markets. To ensure alignment to the Global and multi-functional build/modify/delete data management processes in BAT’s global systems (SAP, Kinaxis Rapid Response, TMS & APO DC) used by all data users, ensuring that any issues with data integrity or misalignment between systems are highlighted and resolved by the relevant owners within agreed SLAs.To pro-actively handle the Master Data environment and apply effective housekeeping ensuring data accuracy and stability to support global plans, objectives and effectively service customers’ requirements.

Your key responsibilities will include:

Operations

• Lead a team of Data Analysts and Senior Data Analysts to deliver exceptional service to BAT stakeholders
• Manage team data execution activities involving the creation, amendment and deletion of all Material Master data within the Global Data Management Team.
• Develop, co-ordinate, deliver training and coaching to the Data Management Team and other regional or local master data owners.
• Ensure that the material master data processes for creation, amendment and deletion are understood and owned across the Data Management Team, Operations, Factories and End Markets.
• Ensure that all documentation is updated in line with any business changes to data management processes.
• Monitor Incidents affecting Master Data requiring IT support and ensure resolution within agreed SLAs.
• Monitor data completeness and accuracy through weekly and monthly KPI and data quality reports, to drive improved data integrity.
• Ensure that key data is validated monthly to align with continuous improvement processes, ensuring master data accuracy and compliance within global data standards to the required level of accuracy.
• Lead team data cleansing activities to proactively identify missing or incorrect material master data and put corrective actions in place.
• Attend Focus Groups and data related forums providing insights and guidance to wider business users.
• Complete Business Impact Assessments for all Master Data changes / change requests for the Data Management Team.
• As a master data knowledge expert, contribute to global, regional and local projects as required on behalf of the Data Management Team and drive implementation of approved changes into BAU as applicable.

Leadership

• Lead team members reporting directly to you in a line manager capacity.
• Manage team activities and workload, ensuring priorities are set and timelines are met.
• Drive direct reports to deliver consistent results at a high standard and level of quality.
• Proactively drive critical metric and SLA alignment to ensure all targets are consistently met.
• Coordinate continuous improvements through optimization of processes within the Data Management Team.

What are we looking for?

• Expert level knowledge and understanding of SAP Material Master Data.
• Knowledge and understanding of Master Data processes, management, governance and controls under the Target Operating Model (TOM) and TaO are highly desirable.
• High degree of understanding of supply chain processes.
• Knowledge and understanding of the impact of Central IT proposals/strategy on supply chain operations.
• Influencing skills: ability to engage, debate and reason successfully with peers, sub-ordinates and immediate senior management.
• Highly numerate/analytical
• Strong attention to detail
• High degree of IT or Supply Chain systems literacy
• Strong communication/interpersonal skills
• Decisive, determined decision maker
• Structured/planned approach to work
• Team management and leadership capabilities.
• Experience of working with Master Data in an operational / supply chain environment

What we offer you?
•    We offer a market leading annual performance bonus (subject to eligibility)
•    Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives
•    Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement – it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.
•    You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills
•    We prioritise continuous improvement within a transformative environment, preparing for ongoing changes

WHY JOIN BAT?
We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.

Collaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.

We see the career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (e.g. time out caring for family, parental leave, national service, sabbatical and/or starting an own venture).

Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here.

If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential.