Cloud & Network Manager

The role directly supports the reliability, security and performance of cloud and network platforms that are critical to business operations. It provides operational leadership across AWS-focused cloud services, hybrid connectivity and network service management, helping ensure technology platforms are stable, compliant, cost-effective and able to support business transformation

Your key responsibilities will include:

• Manage cloud and network services across the operational portfolio, ensuring the reliability, availability, security, performance and operational health of AWS cloud platforms, connectivity, network services and hybrid environments.
• Provide operational leadership for cloud and network services, overseeing monitoring, capacity management, performance, incident response and service continuity in collaboration with internal teams and managed service providers.
• Act as the primary operational escalation point for cloud and network incidents, coordinating technical teams, vendors and stakeholders through resolution, root cause analysis and continuous improvement initiatives.
• Support the deployment, transition and operational readiness of new cloud and network capabilities, ensuring solutions meet enterprise standards for security, supportability and operational excellence.
• Manage service levels, operational KPIs, service reviews and improvement plans, while ensuring compliance with IT service management processes, security requirements, audit controls and internal standards.
• Partner with solution architects, cybersecurity teams, application teams and vendors to define service roadmaps, technical standards, governance models and operational best practices.
• Drive cloud and network financial management activities, including cost control, forecasting, optimization, demand management and technical assessment of new business requirements and service requests.
• Manage third-party service providers and support partners to ensure effective service delivery, clear accountability, timely escalations, risk mitigation, problem management and measurable service improvements.

What are we looking for?

• Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related field
• 5-7 years of experience in Cloud Operations, Network Operations, IT Infrastructure Services, or business-facing infrastructure roles. Candidates with 4+ years of highly relevant experience may also be considered.
• Advanced English proficiency, with the ability to lead meetings, manage incidents, present to senior stakeholders, and collaborate daily with teams across the United States and global markets.
• Proven experience managing cloud and network services within large global organizations, including outsourced or managed service provider environments, operational governance, and service performance management.
• Strong technical knowledge of cloud infrastructure and enterprise networking, including AWS or similar cloud platforms, cloud connectivity, hybrid environments, routing, firewalls, VPNs, DNS, load balancing, and network security concepts.
• Experience managing operational service delivery across cloud and network platforms, including incident, problem, change, capacity, performance, availability, and service continuity management.
• Demonstrated experience leading major incidents and driving resolution through effective coordination of technical teams, service providers, and business stakeholders in critical business environments.
• Strong stakeholder management, vendor management, communication, and leadership skills, with the ability to translate technical issues into business impact, action plans, and executive-level communications.

BENEFICIAL

• AWS Certification or equivalent hands-on experience managing AWS environments.
• Experience with Microsoft Azure or other public cloud platforms.
• Experience leading cloud migrations, infrastructure transformation initiatives, or large-scale technology projects.
• Knowledge of Agile methodologies, project management frameworks, and IT Service Management (ITIL) practices.

What we offer you?

• We offer a market leading annual performance bonus (subject to eligibility)
• Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives
• Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement – it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.
• You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills
• We prioritise continuous improvement within a transformative environment, preparing for ongoing changes

WHY JOIN BAT?

We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.

Collaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.

We see the career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (e.g. time out caring for family, parental leave, national service, sabbatical and/or starting an own venture).

Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award-winning employee experience here.

If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential.