Lead Manager, Health & Welfare

Reynolds American is evolving into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World.

To achieve our ambition, we are looking for colleagues who are ready to join us on this journey. Tomorrow can’t wait, let’s shape it together!

REYNOLDS AMERICAN has an exciting opportunity for a Lead Manager, Health & Welfare in Winston-Salem

To support the Health & Wellbeing team with the administration of benefit plans. This includes leave administration, vendor management, resolving escalated member issues, data analysis and support with compliance and regulatory responses to internal and external stakeholders.

Your key responsibilities will include:

•    Main point of contact to investigate escalated employee and retiree inquiries and issues.
o    Collaborate with internal stakeholders to ensure timely resolution of issues.
o    Liaison with vendors to investigate escalated inquiries.
o    Work with vendors to improve service levels.

•    Compliance, regulatory and audit support 
o    Provide analytical support to ensure compliance requirements for all benefit programs are met, including federal, state and local requirements, and internal company needs.

•    Vendor Management
o    Oversee relationships and support the day-to-day coordination of vendor services, ensuring timely delivery and alignment with program goals.
o    Monitor vendor performance and escalate issues or feedback to team leaders to support continuous improvement and service excellence.
o    Collaborate with internal stakeholders and vendors to execute program logistics, troubleshoot operational challenges, and ensure a seamless employee experience.

•    Support in reviewing and approving financial and performance data from benefits providers.
o    Perform data research to support participant inquiries and audit requests.
o    Support cyclical activities such as bi-weekly and monthly files, reviewing and approving vendor invoices, reviewing employee files for issues and other activities that require Excel skills such as lookups and advanced formulas.
o    Support data gathering to determine pricing for annual health plans and other projects/requests.

•    Support in the development and delivery of internal communications
o    This includes employee engagements, communications, education, and Open Enrollment presentations (online and in-person) to employees throughout the year.
o    Assist in maintaining internal SharePoint site with clear information about benefits, using multiple delivery channels.
o    Assist in the development of internal communications to employees and HR.

•    Ensure Global Business Solutions (GBS) processes and performance is supporting objectives and ensuring documentation (TLDs) are fit for purpose and reviewed periodically.

•    Liaison with internal IT team and external vendors on interface and data issues.

•    Support team in ongoing process improvements and process documentation updates.

•    Assigned projects.

What are we looking for? 

Experience Required
•    5+ years in business environment.
•    3+ years in benefit programs; experience in health plans and leave administration preferred but not required.
•    Vendor management experience.
•    Experience in administrative, analytical or project management role demonstrating organizational skills.
Technical / Functional / Leadership Skills Required
•    Excellent verbal, written and presentation skills with the ability to convey information in a clear and concise manner.
•    Ability to work independently and as a team member.
•    Adaptable to changing business needs.
•    Demonstrated ability to execute and respond quickly in a fast-paced, high-volume environment.
•    Demonstrated ability to deliver high level, responsive customer service in a business environment.
•    Problem solving and analytical skills.
•    Ability to learn new technologies.
•    Proficient in the use of office technologies (MS Word, Outlook, PowerPoint), with high-level of proficiency in Excel.
Education / Qualifications / Certifications Required
•    A bachelor’s degree in human resources, business administration, communications, finance or related field.

BENEFICIAL
•    Experience in leave administration, vendor management, benefits and insurance programs and administration.
•    Advanced skill with Microsoft Excel spreadsheets and formulas.
•    Experience with SuccessFactors, Workday or other HR information systems (HRIS).
•    Experience or demonstrated technical aptitude to understand flow of data to/from HRIS and payroll systems to vendors and resolve technical issues.

WE ARE REYNOLDS AMERICAN—A member of the BRITISH AMERICAN TOBACCO GROUP

At Reynolds American, we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at REYNOLDS AMERICAN.

BELONGING, ACHIEVING, TOGETHER
Collaboration and teamwork underpin everything we do here at Reynolds American. We know that collaborating with colleagues is what makes us stronger and best prepared to meet our business goals. 

SALARY AND BENEFITS OVERVIEW

Benefit Information
The following is a general summary of the competitive compensation and benefit plans we offer:
•    401(k) plan that offers opportunity to save on pre- and post-tax basis up to 50 percent of eligible compensation. 
o    Company matches 100 percent of employee pre-tax/Roth (401k) contributions up to six percent 
o    Company contributes an additional three percent to 401(k) whether employee participates or not
•    Comprehensive health- and welfare-benefits package (including medical, dental, vision, and prescription drugs)
•    Health Savings Account start-up contribution for employees who elect the high deductible health plan
•    Flexible spending accounts for both Health Care and Dependent Care allowing employee to use pre-tax dollars to pay for qualified expenses during the calendar year
•    Employee assistance program offering 8 free counselling sessions, per issue, each calendar year for employees and their dependents
•    Company paid life insurance of 1x annual base pay ($50,000 minimum)
•    Company paid accidental death or dismemberment insurance of 2x annual base pay ($50,000 minimum) 
•    Voluntary insurances offered at group rates: employee and dependent life insurance, AD&D insurance, critical illness, accident coverage, disability buy-up, and auto & home insurance
•    Tuition reimbursement and student loan support
•    Dependent Scholarship Programs 
•    Free confidential personal financial counselling service 
•    On-site health centers and 24/7 fitness centers at certain company locations
•    A charitable giving matching grants program that enables employees to direct and double their donations to qualifying charitable organizations of their choice 
•    Health-care concierge service 
•    Volunteer service opportunities 
•    Extensive training opportunities
•    Company vehicle for eligible employees 
•    Mobile phone allowance for eligible employees 
•    Paid Leave:
o    Sick and Personal Time (exempt employees may be excused with pay for brief absences; non-exempt employees receive up to 6 days)
o    Vacation (levels Below Senior Director receive 15 days (pro-rated during first year of service); Senior Director and Officers receive 25 days (pro-rated during first year of service)). 
o    Holidays (Nine company recognized and two annual personal holidays to be used at the employee’s discretion) 
o    Paid Parental Leave + temporary reduced work schedule opportunity
o    Funeral Leave
o    Short-Term Disability Leave
o    Long-Term Disability Leave 
o    Jury Duty Leave
o    Military Leave
o    Released Time for Children’s Education
o    Community Outreach Leave
o    Other paid leave benefits, as required by state or local law
•    Your journey with us is not limited by boundaries; it is propelled by your aspirations. Join us at Reynolds American and become a part of an environment that thrives on internal advancement, where your career progression is not just a statement – it is a reality, we are eager to build together. Seize the opportunity and own your development; your next chapter starts here.
•    You will have access to online learning platforms and personalized growth programs to nurture your leadership skills.
•    We prioritize continuous improvement within a transformative environment, preparing for ongoing changes.

Our organization offers a level of challenge, responsibility, and creativity for motivated employees who want to grow their careers. We are also committed to valuing different perspectives, experiences, and talents to improve the company's potential for optimally achieving its business objectives!

Reynolds American Inc. and its affiliated companies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. Only applicants requiring reasonable accommodation for any part of the application and hiring process should contact us directly via email at wppgeneral@RJRT.com