IWS & Operations Skill Development Manager

BAT is evolving at pace into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World.
To achieve our ambition, we are looking for colleagues who are ready to join us on this journey! Tomorrow can’t wait, let’s shape it together!

Lead deployment and integrity of IWS and OSD systems across PMD & SMD to enable zero-loss culture. Build team capability through structured training, coaching, and disciplined DMS, driving long-term performance in safety, efficiency, quality, and cost.

Your key responsibilities will include:

Business

• Identifying areas where the IWS tools and processes can be implemented to improve productivity, reduce waste, and increase quality.
• Ensuring that the IWS is integrated with other systems such as quality, safety, and environmental systems.
• Ensure SDDS, drumbeat, and health checks are embedded and sustained.
• Facilitate cross-functional IWS pillar teams to implement and maintain the IWS.
• Monitoring and measuring the effectiveness of the IWS to identify areas for improvement, ensure the consolidated efforts in achieving the IWS phase progression in line with the site strategy and plans.
• Ensuring compliance with all relevant regulations, standards, and guidelines related to the IWS.
• Coordinate with regional/global IWS teams to adopt proven tools and standards.
• Providing training and support to employees to ensure that they are fully trained and capable of working within the IWS framework.

People

• Identify skill gaps and execute development plans for all levels.
• Build a talent pipeline aligned with business needs.
• Foster cross-site collaboration and task-based trust
• Ensure compliance and coach line structures on problem-solving and standards Promote innovation in training methods and feedback culture

What are we looking for?

• A bachelor’s degree in engineering, Manufacturing, Business Administration or Automation
• 3+ years of experience in engineering, technical services or manufacturing operations.
• Experience in ISO 9001 / IWS / Lean six sigma deployment preferred
• Proven experience managing budgets, projects, compliance and cross-functional teams.
• Strong coaching, influencing and stakeholder management skills.
• Proficiency in Microsoft Office and Digitalization.
• Excellent English communication skills, both written and verbal.

What we offer you?

• We offer a market leading annual performance bonus (subject to eligibility)
• Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives
• Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement – it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.
• You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills
• We prioritise continuous improvement within a transformative environment, preparing for ongoing changes

WHY JOIN BAT?
We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.

Collaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.

We see the career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (e.g. time out caring for family, parental leave, national service, sabbatical and/or starting an own venture).

Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here.

If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential.