Cape Town, South Africa
Our team put consumers first delivering on our mission to build A Better Tomorrow™. Our integrated teams focus on commercial value, consumer experience, digital growth and business solutions. We revolutionise BAT for the connected consumer, accelerating the astonishing pace at which we’re already innovating through technology, digital solutions, business processes and services delivery.
At BAT, we’re committed to more than just jobs, we’re dedicated to purposeful careers - It's one of the many reasons we have been named as a Global Top Employer for the eighth consecutive year.
We believe that Leadership shouldn’t be confined to titles. It’s a mindset and through our leading Learning and Development programmes, you’ll continuously develop your skills and experience. With our unwavering support, you’ll work in cross functional teams connecting with industry leaders and expanding your professional network.
Join us at BAT, where purpose meets possibility, and your career story unfolds.
Building a Smokeless World is no small feat—it’s fueled by the collective efforts of talented individuals, each bringing their unique perspective. This is the most innovative chapter in BAT’s history, and you can help shape it.
BAT is evolving at pace into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World.
To achieve our ambition, we are looking for colleagues who are ready to join us on this journey! Tomorrow can’t wait, let’s shape it together!
ROLE SUMMARY
What are the key objectives and expectations from this role?
Leveraging technology to enhance our RTM and B2B engagement is core to BAT’s continued transformation. As a member of the Information & Digital Technology (IDT) team, you will use your problem-solving skills, business acumen and knowledge of technology systems and processes to support in the successful delivery of the digital and business roadmap.
Working closely with stakeholders across many functions and markets, you will be responsible for executing the appropriate solution to fit the business requirement and manage the development and deployment through the application of agile practices.
What is the direct impact of this role on the team or organization?
You will play a key role in supporting the product vision by unlocking business and technological opportunities to deliver value to our business and our customers.
Reports to | IDT Area Lead - Customer |
Number of Direct Reports | N/A |
Core Relationships | Internal – DBS, TPT, CoE, ITC, Marketing Deployment, Commercial Trade External – External vendors |
Geographic Scope | DRBU (Area) – SSA (South Africa, Kenya, Nigeria & West & Southern African Markets (WESA) |
Travel Required | N/A |
ACCOUNTABILITIES
Key contributor to digital business solution planning and delivery roadmap, proposing technology solutions to maximise business value
Obtain a deep understanding of relevant business requirements to develop high-quality product requirements addressing the business, infrastructure, security, support, and operations needs
Understand technical options, limitations, costs and risks to effectively prioritise and communicate with stakeholders on key product decisions.
Manage end-to-end delivery of multiple projects in various environments, across all stages of delivery and across multiple markets/stakeholders
Coordinate deployment and testing of defined solutions in collaboration with the IT Operations/delivery team and other business stakeholders
Apply Lean / Agile methodologies, including lean business case creation, user story development, delivery & testing
Manage the Product release calendar in line with business timelines and dependencies in collaboration with local and above market teams.
Understands current and future business capabilities and determines corresponding solution designs to drive the organisation’s business outcomes
Leverage a ‘start-up’ mentality and approach to solutioning, implementing and experimenting with new technology solutions
Prepares and facilitates the evaluation and selection of partners and products through RFP/RFQ’s
Actively contribute to effective Steering Committees / Design Reference Groups across multiple markets
Implement & continually optimise cross-functional ways of working to accelerate solution / approach transformation
Work closely with the Solutions Architect to ensure a robust architectural runway is developed that can support future business requirements throughout the product lifecycle (stretch)
Work closely with product managers, product owners and architects to enable infrastructure agility, scalability and resilience to support required product needs throughout product lifecycle (stretch)
Immersed in emerging technology trends and their practical application to enable new and evolving business and operation models (stretch)
EXPERIENCE, SKILLS, KNOWLEDGE
ESSENTIAL
Experience Required
Trade Marketing & Distribution (TMD) - preferably in FMCG / Commercial environments
Business to Business (B2B) - preferably in FMCG / Commercial environments
3+ years experience in a digital business analyst role (or equivalent)
Delivering transformational projects across multiple vendors/stakeholders – eg. Global Partners/Service Providers, internal development, COE teams, offshore.
Proven experience with agile methodology
Technical / Functional / Leadership Skills Required
Experience with Agile tools - Microsoft Azure DevOps, Jira, Confluence
Experience with key technologies used:
Salesforce – Experience, Commerce, Marketing Cloud, CRM
Microsoft – PowerApps, PowerBI
Integration – Mulesoft, Apigee
Other – SAP
Practical experience using BI/Data/Analytics including data modelling, translating data into usable value-added information
Clear, collaborative and pragmatic communication skills
Technology neutral – remains unbiased toward a specific technology or vendor choice, and is more interested in results than personal preferences
Displays intellectual curiosity and integrity
Education / Qualifications / Certifications Required
Bachelor’s degree – preferably within an IT-related discipline.
BENEFICIAL
SAFe Certification and experience working within Agile teams.
Comfortable working with enterprise-level platforms and technologies
Strong external network with digital / technology contacts
What we offer you?
WHY JOIN BAT?
We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.
Collaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.
We see the career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (e.g. time out caring for family, parental leave, national service, sabbatical and/or starting an own venture).
Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here.
If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential.
At BAT, our values show us the way to bring our purpose to life. Serving as our compass, they navigate every aspect of our path towards A Better Tomorrow™ defining how we innovate, grow, and achieve success while setting high standards for individual achievement and collective progress. Rooted in integrity and collaboration, they empower us as pioneers of change in a world that never stands still ensuring we shape BAT's legacy with confidence and purpose.
At BAT, we’re committed to more than just jobs, we’re dedicated to purposeful careers.
We believe that everyone has a place in our organization. Whether you are seeking mentorship, diversifying your experience through international assignments or embracing innovative work methods, we’re here to propel your career aspirations and unleash your full potential.
We believe in you.
Join us at BAT, where purpose meets possibility, and your career story unfolds.
“As a dynamic organisation, BAT’s environment encourages us to challenge the status quo, continue to improve, grow and lead change. In DBS, we are now on an exciting journey to optimisation and automation, and I’m proud to be part of the transformation as we build A Better Tomorrow™”
At our core, we understand your best work happens when you feel fully supported. Our meticulously
designed reward and benefits package are shaped to acknowledge your contributions and to magnify
your impact. As you grow, so do we.
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