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Consumer Experience Assistant

London, United Kingdom

Contract Type Permanent
Career Level Non-management
Functions Marketing
Salary Range Competitive salary
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Why Marketing? Overview

Why Marketing?

We are impactful storytellers who push boundaries and find innovative ways to connect and interact with our customers. We sell our brands in more than 150 markets worldwide, many of which are strictly regulated. At the same time, the rise of Smokeless Products means we're operating in a rapidly shifting landscape and its these factors that present the type of challenges we thrive on. We use emerging technologies and complex data to drive innovation. From brand and strategy through e-commerce to trade marketing.

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Why BAT?

At BAT, we’re committed to more than just jobs, we’re dedicated to purposeful careers - It's one of the many reasons we have been named as a Global Top Employer for the eighth consecutive year.

We believe that Leadership shouldn’t be confined to titles. It’s a mindset and through our leading Learning and Development programmes, you’ll continuously develop your skills and experience. With our unwavering support, you’ll work in cross functional teams connecting with industry leaders and expanding your professional network.

Join us at BAT, where purpose meets possibility, and your career story unfolds.

A Better Tomorrow

Building a Smokeless World is no small feat—it’s fueled by the collective efforts of talented individuals, each bringing their unique perspective. This is the most innovative chapter in BAT’s history, and you can help shape it.

Strategy and Purpose Brand and Innovation

Consumer Experience Assistant

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BAT is evolving at pace into a global multi-category business. With products like VELO, VUSE and GLO we are on a mission to decrease the health impact of our industry

To achieve our ambition, we are looking for colleagues who are ready to Be The Change. Come, join us on this journey!

British American Tobacco UK has an exciting opportunity for a Consumer Experience Assistant in London Chiswick

Join our dynamic Entertainment & Engagement (E&E) team, where creativity and strategy come together to shape unforgettable experiences! We’re a collaborative, close-knit group that thrives on teamwork and innovation. From brainstorming club nights to planning pop-ups, launching branded events, and analysing results for future strategies, we know that success is built on a strong, unified approach. You’ll also work closely across teams to bring each project to life. If you’re ready to bring your creative flair, along with your Excel expertise and PowerPoint skills, we’d love to hear from you!

REPORTS TO: E&E Consumer Experience Manager

GEOGRAPHIC SCOPE: UK

TRAVEL REQUIRED: Hybrid work - In the office 3 days a week

CORE RELATIONSHIPS: Internal – Marketing Activation & External Agencies

Your key responsibilities will include:

  • Developing a comprehensive activation strategy that aligns with our brand goals
  • Drive successful event planning and execution from concept to completion
  • Overseeing event budgets, ensuring financial efficiency
  • Managing relationships with external agencies and partners, fostering collaboration and innovation
  • Designing and implementing engaging festivals, club nights, branded events, pop-ups, and fly teams that captivate our audience
  • Ensuring consistent brand identity across all channels, including CRM and other communication platforms
  • Creating and deploying creative concepts that enhance our experiential campaigns
  • Strategically managing social media channels to amplify event reach and engagement
  • Attending marketing events and activations, representing the brand and fostering valuable connections
  • Conducting thorough analysis of event deployments to inform future strategies
  • Leading partnership discussions and negotiations to secure valuable collaborations
  • Overseeing stock management for events, ensuring accurate forecasting, ordering, and availability of products and volumes to meet activation needs.
  • Coordinating partnership contracts with the legal team, ensuring agreements are fully compliant and act as a bridge between partners and BAT Legal to streamline processes and protect interests.
  • Ensuring effective calendar planning with the agency, aligning timelines and availability to ensure smooth coordination and timely execution of all activations
  • Provide weekly updates and reports on campaign performance and budget status

What are we looking for?

  • Marketing and/or business bachelors or masters’ degree
  • 2+ years marketing & commercial experience
  • Strong communication & negotiations skills
  • A passion and love for consumer brand marketing
  • A good understanding of experiential marketing and brand experience across the industry including insights, measurement, and best industry practices
  • Project Management – Ability to lead cross functional teams
  • Managing diverse partners external and internal
  • Strong digital/ brand marketing understanding
  • Commercial savvy: able to link consumer engagement to commercial targets
  • Basic use of the following packages: Word, Excel, PowerPoint, Microsoft Outlook

What we offer you?

WHY JOIN BAT?

We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.

Collaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.

We see the career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (e.g. time out caring for family, parental leave, national service, sabbatical and/or starting an own venture).

Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here.

If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential.

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Apply Now

Values

At BAT, our values show us the way to bring our purpose to life. Serving as our compass, they navigate every aspect of our path towards A Better Tomorrow™ defining how we innovate, grow, and achieve success while setting high standards for individual achievement and collective progress. Rooted in integrity and collaboration, they empower us as pioneers of change in a world that never stands still ensuring we shape BAT's legacy with confidence and purpose.

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  • Truly inclusive
  • Do the right thing
  • Love for our consumer
  • Passion to win
  • Empowered through trust
  • Stronger together
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Take Control of Your Future with BAT

At BAT, we’re committed to more than just jobs, we’re dedicated to purposeful careers.

We believe that everyone has a place in our organisation. Whether you are seeking mentorship, diversifying your experience through international assignments or embracing innovative work methods, we’re here to propel your career aspirations and unleash your full potential.

We believe in you.
Join us at BAT, where purpose meets possibility, and your career story unfolds.

Employee Image

“A fast pace and an international environment are what I love about working here. You get the chance to rotate within functions - and I've brought my passion for sustainability to Omni-Channel Deployment where I deliver a seamless consumer experience by ensuring unified deployments across all touchpoints, including E&E, Retail, and Digital platforms.”

Benefits

At our core, we understand your best work happens when you feel fully supported. Our meticulously
designed reward and benefits package are shaped to acknowledge your contributions and to magnify
your impact. As you grow, so do we.

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Social Wellbeing

Wellbeing is better when it’s shared. Benefits that foster a sense of community and connection among employees. The more time we make to give back and share what it means to live well with the communities around us, the closer we’ll be to them. We encourage positive social interactions inside and outside BAT, enhance collaboration, and create a supportive work environment where employees feel valued and connected.

Emotional Wellbeing

Balancing work and life to help you recharge and stay resilient. Benefits and initiatives that are designed to bolster our employees' mental health. At BAT we're fostering a culture of to help our employees to better manage life’s pressures and build resilience, no matter what life throws your way.

Physical Wellbeing

Good health is the cornerstone that allows everything else in our lives to align. Benefits that support our employees' physical health, expand coverage where needed it and promote healthy lifestyles, reducing stress and boosting overall energy and productivity.

Financial Wellbeing

Peace of mind is priceless, but it shouldn’t cost the earth. Benefits and initiatives designed to assist you in achieving financial stability and security, empowering you to make well informed financial decisions, alleviate financial stress, and enhance your short and long-term prospects.

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