Operator Technician

ROLE PROFILE

GRADE: 31

JOB TITLE: Operator Technician

FUNCTION: Operations –Manufacturing

CITY & COUNTRY: Zambia, Lusaka

ROLE SUMMARY

The Operator Technician supports production by operating and maintaining machines such as the Protos Maker, GD Packer, or KDF Filter Maker. The role includes basic and intermediate machine adjustments, quality checks, troubleshooting, and preventive maintenance. The Operator Technician also assists operators, helps reduce breakdowns, and supports smooth production flow.

ACCOUNTABILITIES

• Operate at least one main production machine (Protos, GD, or KDF).
• Support a second machine when needed, including during breaks.
• Perform machine checks, adjustments, cleaning, lubrication, and basic maintenance.
• Assist with resolving machine faults to reduce downtime.
• Monitor product quality and record information accurately.
• Follow all safety procedures, including correct machine isolation.
• Maintain a clean and organized work area.
• Support new machine installation and line start‑ups.
• Provide guidance and on‑the‑job support to machine operators.
• Work closely with supply chain, quality, and line teams.

Experience, Skills, and Knowledge

• Diploma in Electrical Engineering or Mechanical Engineering (required).
• Registered member of the Engineering Institution of Zambia (required).
• Between one and three years of experience in a manufacturing environment.
• Experience operating or maintaining production machinery is an advantage.
• Ability to read and understand mechanical or electrical diagrams.
• Strong problem‑solving and troubleshooting ability.
• Good communication and teamwork skills.

What we offer you?

• We offer a market leading annual performance bonus (subject to eligibility)
• Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives
• Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement – it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.
• You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills
• We prioritise continuous improvement within a transformative environment, preparing for ongoing changes

WHY JOIN BAT?
We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.
Collaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.We see the career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (e.g. time out caring for family, parental leave, national service, sabbatical and/or starting an own venture).

Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here.

If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential.