Global Operations Capability Building Manager

BAT is evolving at pace into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World.
To achieve our ambition, we are looking for colleagues who are ready to join us on this journey! Tomorrow can’t wait, let’s shape it together!

We are looking for a Global Operations and Capability Building Manager wo will drive the implementation and maintenance of global capability building and organizational development agenda for Operations, ensuring full alignment with IWS principles and business priorities. 

Your key responsibilities will include:

• Support the Global E&T Pillar Leader and Team: Coordinate the global E&T pillar drumbeat, PDCA cycle, and follow-up of agreed workstream deliverables; Guide the implementation of E&T Pillar standards, ways of working, tools, and procedures across regions.
• Support the Global ORG Pillar Leader and Team: Coordinate the ORG pillar drumbeat and PDCA process in line with the global pillar agenda; Support the deployment of ORG pillar tools, guidance, and capability materials across regions and end markets.
• Coordinate E&T Tools and Capability Building Materials: Coordinate the development and maintenance of skills matrices and Step-Up Cards for Manufacturing, aligned with the IWS phase journey; Work with SMEs, pillar leads, and functional owners to collect, update, and validate capability building materials.
• Manage Learning Systems and Content Availability: Ensure maintaining the Operations Training Hub as a central repository for Operations learning materials; Support improvements to all learning systems based on user feedback, adoption insights, and business needs.
• Support IWS Content Management and Pillar Capability Building: Liaise with Global IWS Pillar Leaders to collect, update, and maintain relevant pillar capability building materials; Support Global Pillars by ensuring their latest training content, guidebooks, Step-Up Cards, tools, and supporting materials are available through agreed platforms.
• Enable Capability Building Across Operations Functions: Support the deployment of agreed global capability building priorities across Operations functions; Guide functional teams in using skills matrices, training materials, and learning platforms.
• Stakeholder Coordination and Communication: Coordinate with regional and end-market E&T and ORG pillar teams to support deployment of global priorities; Build effective working relationships with internal partners to support smooth delivery of capability building initiatives.

What are we looking for:

• Experience in Human Resources/Learning/Talent Development roles in Manufacturing environment; OR 5-7 years’ experience in Operations/ Manufacturing Performance/ IWS Management/ Production Management roles
• Ability to engage key stakeholders across different levels and functions in the organisation.
• Skills to lead a diverse team, both virtual and physical.
• Well-developed English language skills for verbal and written communication.

• Solid knowledge of the overall IWS (Integrated Work System - Operational Excellence) concept
• Qualification on the E&T Pillar leader SUC level 3-4.
• Qualification on the ORG Pillar leader SUC minimum level 2 (min level 3 to be achieved during assignment).

What we offer you?

• We offer a market leading annual performance bonus (subject to eligibility)
• Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives
• Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement – it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.
• You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills
• We prioritise continuous improvement within a transformative environment, preparing for ongoing changes

WHY JOIN BAT?
We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.

Collaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.

We see the career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (e.g. time out caring for family, parental leave, national service, sabbatical and/or starting an own venture).

Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here.

If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential.