BAT is evolving at pace into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World.
To achieve our ambition, we are looking for colleagues who are ready to join us on this journey! Tomorrow can’t wait, let’s shape it together!
British American Tobacco has an exciting opportunity for a Key Account Manager in Fiji
Your key responsibilities will include:
Business
- Develop and implement commercial plans for key accounts, identifying gaps, opportunities, and strategies to improve channel performance, while ensuring alignment with BAT’s strategic objectives.
- Lead negotiations and development of Trading Terms agreements within key accounts to optimize BAT Fiji’s market position, including monitoring compliance to improve return on investment.
- Draft and ensure approval of account contracts through legal and financial review processes.
- Take ownership of accurate channel volume forecasting by maintaining monthly Key Account Plans.
- Lead and review trade spend and investments to ensure efficiency, compliance, and maximized value.
- Analyze account performance data to find opportunities, trends, and actionable insights, and regularly review strategy and activity implementation to ensure performance delivery.
- Own the development and implementation of customer workshops and business reviews to drive collaborative planning and strategic alignment with key account partners.
- Ensure effective end-to-end management of Order to Cash processes, including cash, stock, and debtor management, while engaging internal stakeholders (Planning & Information, Business Development, Finance, and SC teams) to drive alignment and foster a positive, growth-oriented culture.
People
- Truly Inclusive: Foster a culture of diversity and inclusion within the team. Encourage the sharing of insights and learning across different functions, promoting collaboration and mutual respect.
- Do The Right Thing: Lead by example, emphasizing integrity in all interactions and decisions. Ensure that team members understand the importance of ethical behavior and compliance with company policies.
- Love Our Consumer: Cultivate a consumer-focused mentality within the team. Coach team members on the importance of understanding consumer needs and preferences, and how to translate these insights into effective trade strategies.
- Passion to Win: Inspire the team to strive for excellence and achieve their targets. Provide strategic direction and support to enable team members to overcome challenges and excel in their roles.
- Empowered Through Trust: Empower team members by trusting them to take initiative and make decisions. Foster an environment where feedback is freely given and received, promoting personal and professional growth.
- Stronger Together: Encourage teamwork and collaboration within the team and across functions. Drive the development of strong external relationships with customers and industry associations to leverage insights and opportunities for BAT.
Essential experience, Skills and Knowledge
Experience
- 3–4 years of experience in FMCG, with a strong track record of cross-functional collaboration and key account management.
- Proven ability to manage and grow key accounts, consistently achieving sales targets and improving customer satisfaction.
- Experience in customer management, building and demonstrating relationships with internal stakeholders, business partners, and customers.
- Demonstrated strengths in time management, project planning, and negotiating/implementing trading terms and contractual agreements.
Skills
- Strong analytical, negotiation, and critical thinking skills to drive mutually beneficial account growth.
- Excellent communication and interpersonal abilities, with the capability to engage stakeholders at all levels.
- Ability to review strategies critically and provide resource recommendations aligned with business objectives.
- Proficiency in CRM systems, data analysis tools, and Microsoft Office, with strong written and verbal communication skills.
Knowledge
- Solid understanding of key account management principles and strategic account planning within the FMCG industry.
- Strong knowledge of distribution channels, retail dynamics, and consumer behavior in the Fiji market.
- Awareness of legal, regulatory, and compliance requirements related to trade and distribution.
- Familiarity with trade marketing, brand activation strategies, and customer relationship management practices.
What we offer you?
- We offer a market leading annual performance bonus (subject to eligibility)
- Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives
- Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement – it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.
- You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills
- We prioritise continuous improvement within a transformative environment, preparing for ongoing changes
WHY JOIN BAT?
We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.
Collaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.
We see the career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (e.g. time out caring for family, parental leave, national service, sabbatical and/or starting an own venture).
Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here.
If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential.
