Tokyo, Japan
Our team put consumers first delivering on our mission to build A Better Tomorrow™. Our integrated teams focus on commercial value, consumer experience, digital growth and business solutions. We revolutionise BAT for the connected consumer, accelerating the astonishing pace at which we’re already innovating through technology, digital solutions, business processes and services delivery.
At BAT, we’re committed to more than just jobs, we’re dedicated to purposeful careers - It's one of the many reasons we have been named as a Global Top Employer for the eighth consecutive year.
We believe that Leadership shouldn’t be confined to titles. It’s a mindset and through our leading Learning and Development programmes, you’ll continuously develop your skills and experience. With our unwavering support, you’ll work in cross functional teams connecting with industry leaders and expanding your professional network.
Join us at BAT, where purpose meets possibility, and your career story unfolds.
Building a Smokeless World is no small feat—it’s fueled by the collective efforts of talented individuals, each bringing their unique perspective. This is the most innovative chapter in BAT’s history, and you can help shape it.
Why BAT Japan — and what you get
You'll own a full market's services rather than a slice of a global tower, which means the decisions are yours and the consequences are visible. You get an annual performance bonus (subject to eligibility); health cover, transport support and a flexible holiday plan; and English and Japanese language training. Development runs on a defined career framework with published capabilities per role and grade, plus online learning and structured leadership programmes.
Tokyo, Japan · Full-time · Manager
Own the technology services a whole market runs on — and simplify them while they're running.
BAT is a global multi-category consumer goods business. Our purpose is to create A Better Tomorrow™, with a vision to build a smokeless world — as at 31 December 2025, 34.1m consumers used our Smokeless Products, generating 18.2% of Group revenue. A change that size puts real pressure on the technology underneath it. This role is about keeping that technology dependable while actively making it simpler.
The role
You're the service line manager for our sites and local applications in Japan, and the main point of contact for local vendors. Two jobs run in parallel: keeping services stable, secure and meeting their agreed service levels; and leading the simplification and modernisation work that reduces how much there is to keep running. You'll also be the escalation point when something breaks and senior people want an answer.
What you'll own
Service performance against agreed service levels — monitoring it, reviewing it, and improving it rather than reporting on it
Lifecycle plans, optimisation roadmaps and risk analysis for the technology assets in your scope
The service catalogue and its documentation — architecture, network and server diagrams, inventories and service instructions, kept genuinely current
Vendor and supplier contracts: reviewing whether they actually support the service levels we've promised the business
Escalations end to end — coordinating the right people and driving to resolution, not to a status update
Security and compliance across your services, and readiness to execute continuity plans if you need to
Simplification and transformation initiatives, including the transition into steady-state operation that most projects handle badly
Cost efficiency — finding it, arguing for it, and moving towards a model where the business pays for what it uses
What you'll bring
A genuine understanding of the business you support and how technology contributes to it — this role fails if it's run as pure IT
Methodical problem-solving and the composure to stay calm when a service is down and the room isn't
The ability to explain something technical to someone who isn't, without condescension
Comfort operating autonomously where the answer isn't defined yet
Useful, not essential: team leadership experience; hands-on work with automation, APIs, connected devices or large-scale data
Qualifications
A degree in computer science, information technology, systems or network administration, or a closely related field
5+ years in a multinational organisation, with working knowledge of ITIL v4, Lean, Agile and secure development practices
We're a Global Top Employer for the ninth consecutive year, certified across five regions and a record 44 countries. Whoever you are and wherever you're from, you can belong here — our teams span many nationalities, ages, genders and professional backgrounds, supported by networks including Women in Leadership and B-United, our LGBTQ+ and allies network. Through our Global Returners programme we also support people restarting their careers after time away from the workforce. If you need any adjustments to perform at your best during the recruitment process, tell us and we'll arrange them.
At BAT, our values show us the way to bring our purpose to life. Serving as our compass, they navigate every aspect of our path towards A Better Tomorrow™ defining how we innovate, grow, and achieve success while setting high standards for individual achievement and collective progress. Rooted in integrity and collaboration, they empower us as pioneers of change in a world that never stands still ensuring we shape BAT's legacy with confidence and purpose.
At BAT, we’re committed to more than just jobs, we’re dedicated to purposeful careers.
We believe that everyone has a place in our organization. Whether you are seeking mentorship, diversifying your experience through international assignments or embracing innovative work methods, we’re here to propel your career aspirations and unleash your full potential.
We believe in you.
Join us at BAT, where purpose meets possibility, and your career story unfolds.
“As a dynamic organisation, BAT’s environment encourages us to challenge the status quo, continue to improve, grow and lead change. In DBS, we are now on an exciting journey to optimisation and automation, and I’m proud to be part of the transformation as we build A Better Tomorrow™”
At our core, we understand your best work happens when you feel fully supported. Our meticulously
designed reward and benefits package are shaped to acknowledge your contributions and to magnify
your impact. As you grow, so do we.
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