Skip to main content
Search
Search Jobs

Two individuals working on laptops at separate round tables near large windows with a view of buildings outside

Quality Controller

Lusaka, Zambia

Contract Type Permanent
Career Level Non-management
Functions Operations
Salary Range Competitive salary
glassdoor logo
tomorrow can't wait logo
Why Operations? Overview

Why Operations?

We intelligently connect our teams globally enabling thinking beyond conventional boundaries. We share knowledge at an unfathomable pace, facilitate cross-functional collaboration and transform processes to create the world’s best operational network. Our work enables our experts to feel in control of their ability to explore New Categories, acquire fresh expertise and accelerate the rate at which they can deliver results.

Top employer 2025 logo

Why BAT?

At BAT, we’re committed to more than just jobs, we’re dedicated to purposeful careers - It's one of the many reasons we have been named as a Global Top Employer for the eighth consecutive year.

We believe that Leadership shouldn’t be confined to titles. It’s a mindset and through our leading Learning and Development programmes, you’ll continuously develop your skills and experience. With our unwavering support, you’ll work in cross functional teams connecting with industry leaders and expanding your professional network.

Join us at BAT, where purpose meets possibility, and your career story unfolds.

A Better Tomorrow

Building a Smokeless World is no small feat—it’s fueled by the collective efforts of talented individuals, each bringing their unique perspective. This is the most innovative chapter in BAT’s history, and you can help shape it.

Strategy and Purpose Brand and Innovation

Quality Controller

BAT is evolving at pace into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World.
To achieve our ambition, we are looking for colleagues who are ready to join us on this journey! Tomorrow can’t wait, let’s shape it together!

ACCOUNTABILITIES

  • Monitors quality performance at the factory through laboratory tests and conducts spot checks during production run on SMD and conduct quality checks
  • Monitors Product Quality performance against Compliance to Specifications and compile shift report and issues for escalation: Quality Team Lead
  • Verify and sign off brand change over in accordance to procedure (ensuring line clearance for previous brand and confirmation of the next brand on the BOM)
  • Guarantee that the quality requirements for customers / end-markets are met, ensuring that the Factory has the correct level of information and analysis to improve Product & Processes.
  • Review and action SD’s graphs during line walkabouts on shift and advising line adjustment when required
  • Review Specifications  with PT/OP during change-over
  • Conduct Menthol analysis during start-up
  • Drive reduction of Non-Conforming Products by managing isolations during shift as well asensure isolated/ blocked product andprevious brand materials are labelled, is
  • Monitor weevil traps to ensure risk is managed as per approved procedure;
  • Ensure excellent house keeping to avoid infestation risks
  • Perform monthly Vista tests as aligned in Quality Assessment Tool
  • Monitor incoming materials and outgoing FG to ensure and maintain product integrity and quality
  • Support the innovation agenda in the area ensuring specifications are understood and met
  • Ensure deployment and understanding of all Quality standards
  • Process capability enhanced >> Improved Q2S and Q2C per machine/area/blend
  • Ensure warehouses are monitored for climatic conditions in order to maintain material and product quality
  • Ensure machines are constantly monitored and maintenance tasks are carried out to ensure accuracy on test results obtained
  • Drive reduction of Man Coco and Customer Complaints per machine/ area level
  • Any other duties as outlined by line Manager

EHS Objectives

  • Ensure Compliance with EHS requirements as communicated;
  • Report all potential hazards to supervisor/EHS representative;
  • Adhere to company EHS disciplinary procedures;
  • Report all incidents / accidents to supervisor/EHS representative on day of occurrence;
  • All identified Hazards reported to Line Manager within 24 hours (unsafe acts or conditions);
  • Adhere to all company policies and procedures, as well as the Disciplinary Code and Guidelines;
  • Ensure 100% attendance in all prescribed training modules, as well as ad hoc awareness programs;
  • Understand the Company Accident / Incident Reporting and Investigation Procedure to ensure your own safety;
  • Propose suggestions for EHS Improvements.

EXPERIENCE, SKILLS, KNOWLEDGE

ESSENTIAL

Experience Required

  • Ability to communicate fluently and effectively in English.
  • Highly aware of the environment to be able to quickly detect any non-conformities / potential risks to product quality.
  • Ability to work and deliver under pressure and in a fast-paced environment.
  • Good collaboration and interpersonal skills.
  • Personal Integrity and Honesty

Technical / Functional / Leadership Skills Required

  • Computer skills in MS Office and ERP System (preferentially SAP)
  • Advanced skills in Microsoft Excel and ability to manage vast amounts of data
  • Strong understanding of quality processes and systems
  • Strong attention to detail

Education / Qualifications / Certifications Required

  • Minimum diploma level in a science or applied science
  • 1-2-years’ experience in FMCG in a quality control environment
  • Good knowledge of manufacturing and quality management principles.
  • Computer Knowledge
  • Statistical process control experience and added advantage

What we offer you?

  • We offer a market leading annual performance bonus (subject to eligibility)
  • Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives
  • Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement – it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.
  • You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills
  • We prioritise continuous improvement within a transformative environment, preparing for ongoing changes

WHY JOIN BAT?
We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.

Collaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.

We see the career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (e.g. time out caring for family, parental leave, national service, sabbatical and/or starting an own venture).

Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here.

If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential.

Apply Now

Values

At BAT, our values show us the way to bring our purpose to life. Serving as our compass, they navigate every aspect of our path towards A Better Tomorrow™ defining how we innovate, grow, and achieve success while setting high standards for individual achievement and collective progress. Rooted in integrity and collaboration, they empower us as pioneers of change in a world that never stands still ensuring we shape BAT's legacy with confidence and purpose.

Colorful circular design with the text 'WE ARE REYNOLDS' in the center
  • Truly inclusive
  • Do the right thing
  • Love for our consumer
  • Passion to win
  • Empowered through trust
  • Stronger together
Section 15 Placeholder Image

Take Control of Your Future with BAT

At BAT, we’re committed to more than just jobs, we’re dedicated to purposeful careers.

We believe that everyone has a place in our organisation. Whether you are seeking mentorship, diversifying your experience through international assignments or embracing innovative work methods, we’re here to propel your career aspirations and unleash your full potential.

We believe in you.
Join us at BAT, where purpose meets possibility, and your career story unfolds.

Employee Image

“One of my job responsibilities is leading initiatives that develop new capabilities for our operations team. In our Nairobi factory, we’re devoted to closing gaps and reducing losses that might happen in manufacturing processes and improving operational results.”

Benefits

At our core, we understand your best work happens when you feel fully supported. Our meticulously
designed reward and benefits package are shaped to acknowledge your contributions and to magnify
your impact. As you grow, so do we.

This section contain controls for the upcoming carousel.

Social Wellbeing

Wellbeing is better when it’s shared. Benefits that foster a sense of community and connection among employees. The more time we make to give back and share what it means to live well with the communities around us, the closer we’ll be to them. We encourage positive social interactions inside and outside BAT, enhance collaboration, and create a supportive work environment where employees feel valued and connected.

Emotional Wellbeing

Balancing work and life to help you recharge and stay resilient. Benefits and initiatives that are designed to bolster our employees' mental health. At BAT we're fostering a culture of to help our employees to better manage life’s pressures and build resilience, no matter what life throws your way.

Physical Wellbeing

Good health is the cornerstone that allows everything else in our lives to align. Benefits that support our employees' physical health, expand coverage where needed it and promote healthy lifestyles, reducing stress and boosting overall energy and productivity.

Financial Wellbeing

Peace of mind is priceless, but it shouldn’t cost the earth. Benefits and initiatives designed to assist you in achieving financial stability and security, empowering you to make well informed financial decisions, alleviate financial stress, and enhance your short and long-term prospects.

Personalised Jobs

You haven't viewed any jobs yet

You haven't saved any jobs yet.

Related Content

Talent Community

Let's Stay in Touch

Make sure you see job opportunities when they become available. Just leave a few details below to stay up to date with jobs that suit you and your skills.

Interested InSearch by category, location or a combination of the two. Select the desired result and click "add". You can add as many search terms as desired.