Operations Skills Development Executive

BAT is evolving at pace into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World.
To achieve our ambition, we are looking for colleagues who are ready to join us on this journey! Tomorrow can’t wait, let’s shape it together!

The purpose of the role is to support the development, deployment, and maintenance of global technical training content and systems to enable consistent capability building across Manufacturing.

The role ensures that training materials and platforms are accurate, accessible, and fully operational, while supporting SMEs and end markets in the effective utilisation of learning tools

Your key responsibilities will include:

• Learning Systems Administration & User Support

• Administer and maintain training content on global platforms (SuccessFactors, OTH)
• Ensure timely upload, accuracy, and accessibility of all training materials
• Provide first-line support to Training Custodians globally (troubleshoot LMS issues, assess and prioritise issues, escalate to GBSHR where required)
• Deliver user training and onboarding (hypercare) for new system users
• Act as backup administrator for LMS systems
• Deliver training sessions to SMEs and Training Custodians on: Learning Management System usage,Training content standards
• Provide ongoing coaching and guidance to ensure adoption of defined methodologies
• Coordinate with SMEs and CoE factories to support development of technical and loss-linked training materials
• Assist in converting technical knowledge into structured, learner-friendly formats
• Support creation of: Skill Matrices (SM),Step-Up Cards (SUC), Training modules
• Ensure all training content is: properly stored version-controlled,accessible globally
• Perform basic quality checks before publishing

What are we looking for?

Essential:

• 3-5 years’ experience in Industry preferably with exposure to some Operational excellence/ Continuous Improvement methodology (Lean MFG, Six Sigma, IWS, etc)
• Exceptional Computer Skills
• Proficient in English
• Ability to interpret and convey technical concepts
• Ability to convert technical knowledge in written format conducive to learning
• Well-developed verbal and written communication skills
• Exceptional knowledge and understanding of current company digital platforms (MS Teams and SharePoint and SuccessFactors)
• Knowledge and understanding of video making and editing
• Skill to manage self and others in a diverse environment.
• Agility to adapt to an ever-changing environment
• Technical/ Engineering education (college/ University)
• Qualification on the E&T Pillar SUC at level 2.

Preferred:

• Experience in the Training and Development Environment will serve as a benefit
• Knowledge and Skill in electronic Learning Management System administration
• Experience working within IWS environment
• Knowledge of Learning Management Systems and Video Making Equipment/Video Making will serve as an advantage

What we offer you?

• We offer a market leading annual performance bonus (subject to eligibility)
• Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives
• Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement – it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.
• You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills
• We prioritise continuous improvement within a transformative environment, preparing for ongoing changes

WHY JOIN BAT?
We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.

Collaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.

We see the career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (e.g. time out caring for family, parental leave, national service, sabbatical and/or starting an own venture).

Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here.

If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential.